Integration

    Shopmonkey and Volty

    Car owners question a brake estimate or a card payment, and Volty reads the Shopmonkey work order and invoice, then brings in the service writer when needed.

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    Updated

    An estimate to explain

    Kevin wants to know what his Camry's brake quote covers.

    KN

    Kevin Nguyen

    WhatsApp · Customer

    Got the estimate for my Camry. What's included in the $684?
    Called ShopmonkeyEstimate 2290 · 2017 Toyota Camry · 3 lines · $684.00
    VoltyHi Kevin, the $684.00 covers rear brake pads and rotors, a brake fluid flush, and labor. Would you like Tony, your service writer, to call you before you approve it?
    Yes please
    Tony RussoHi Kevin, Tony here. Calling you now.

    Shopmonkey estimate

    Estimate 2290

    Awaiting approval
    Vehicle
    2017 Toyota Camry
    Rear pads and rotors
    $468.00
    Brake fluid flush
    $129.00
    Total
    $684.00

    Shopmonkey order 2290 as Volty read it

    What Volty does with Shopmonkey

    Shopmonkey is auto repair shop management software for estimates, work orders, invoicing, scheduling and payments. Volty reads Shopmonkey through an API key your admin creates, scoped by that user's permissions. A driver asks what the $684 brake estimate includes and gets the lines and labor back, payment questions are checked against the invoice, and anything needing judgment goes to the service writer by name.

    • Estimate lines explained

      Each part, fluid and labor line is read from the Shopmonkey order.

    • Payments confirmed

      Card payments and the balance due are checked against the invoice.

    • Booking from open times

      Volty offers the shop's free times and books the one picked.

    • Key follows a role

      The API key acts with its creator's permissions, so a narrow role limits Volty.

    Five mechanics in navy coveralls in a repair shop with an old brown pickup, hood up, and a silver station wagon raised on lifts.
    Estimate questions answered while the team stays on the job.

    Did my payment go through

    Angela paid for an alignment and wants to be sure it went through.

    AM

    Angela Martinez

    Web chat · Customer

    Did my payment for the alignment go through yesterday?
    Called ShopmonkeyInvoice 5148 · $139.95 · Paid Oct 31
    VoltyYes, Angela. Your payment of $139.95 for the wheel alignment was received on October 31, and you have no balance due.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Ready for pickup

    1. When

      Hourly during open hours

      Volty checks on a schedule

    2. Step 1

      Work orders marked complete

      Since the last check

    3. Step 2

      Your car is ready

      A template Meta approved

    4. Step 3

      Pickup questions

      Answered, or passed to the front desk

    A middle-aged man in glasses and an olive jacket reading a brochure in an armchair by the window of a shop waiting area.
    Invoice and payment questions answered in the chat.

    How Volty connects to Shopmonkey

    Shopmonkey's v3 API takes a key created in the shop's own settings. Our team builds the Volty connection around it, and your admin approves the result before any customer question is answered from it.

    1. 01

      Pick the user

      The key inherits that person's permissions, so choose a role that covers only orders, customers and appointments.

    2. 02

      Create the key

      Under Settings, Integration, API Keys. Shopmonkey shows it once, so it goes straight into our setup form.

    3. 03

      Agree the tools

      Estimates, invoices and payments to read, and whether appointment booking may write.

    4. 04

      Approve and switch

      An admin approves the connection, and booking stays Off until you turn it on.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find customer by phoneReads
    • Read estimate linesReads
    • Check invoice paymentsReads
    • Show free baysReads
    • Book appointmentChanges

    Reading tools can be turned on straight away. Anything that changes Shopmonkey starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Where is the Shopmonkey API key created?

    A Shopmonkey admin creates it under Settings, Integration, API Keys. The key carries the permissions of the person who made it and is shown only once, so we suggest creating it from a user whose role covers just what Volty needs, then pasting it straight into the setup form.

    Can customers approve an estimate through Volty?

    Volty explains what each line on the estimate covers and the total, then offers a call from the service writer. Approval itself stays with your team in Shopmonkey, so the person who knows the car makes that conversation.

    Does this replace Shopmonkey's own customer texting?

    No. Shopmonkey keeps sending the messages you already set up there. Volty covers the questions that arrive on WhatsApp, Instagram, Facebook Messenger, the website chat and email, and staff see each reply in the same inbox.

    How much does it cost to connect Shopmonkey with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026