Integration

    Shop-Ware and Volty

    Drivers text to ask whether their car is done, and Volty reads the Shop-Ware repair order, quotes the promised time, and books oil changes from open slots.

    Talk to VoltyFree trial

    Updated

    Ready for pickup

    Megan dropped off her Civic for brakes before work.

    MK

    Megan Kowalski

    WhatsApp · Customer

    Hi, is my Civic done yet? Dropped it off this morning.
    Called Shop-WareRO 7731 · 2019 Honda Civic · Work complete · Ready 3:30 pm
    VoltyHi Megan, your Civic's brake service is finished and it will be ready for pickup at 3:30 pm today. The total is $412.80.
    Perfect, I'll be there at 4.

    Shop-Ware repair order

    RO 7731

    Work complete
    Vehicle
    2019 Honda Civic
    Work
    Front brake pads and rotors
    Ready
    Today, 3:30 pm
    Total
    $412.80

    Repair order fetched when Megan texted

    What Volty does with Shop-Ware

    Shop-Ware is cloud shop management software for auto repair shops, built around digital inspections and repair orders. Volty reads repair orders, vehicles and open service times from Shop-Ware through a connection arranged with Shop-Ware and your shop. Drivers who text to ask whether the car is done get the promised time and total, and regulars book an oil change from the times you have open.

    • Done yet?

      Volty quotes the repair order's status, promised time and total.

    • Saturday slots

      Open service times show up as buttons, and the owner taps one.

    • Added work stays with advisors

      Inspection findings and new estimates go to the service advisor to discuss.

    • Ready notices on cue

      A repair order status change can trigger the pickup message.

    Seven mechanics in navy coveralls in a repair shop with a tan pickup truck and a station wagon raised on lifts, one wiping a wrench and one rolling a tire.
    Repair order status read during the conversation.

    An oil change on Saturday

    Luis wants his pickup's oil changed on the weekend.

    LH

    Luis Herrera

    Web chat · Customer

    Can I get an oil change and tire rotation Saturday morning?
    Called Shop-WareSat Nov 7 · open 8:00 am, 9:30 am
    VoltySure, Luis. These times are open on Saturday morning:

    Sat Nov 7

    8:00 am9:30 am
    9:30
    VoltyBooked: Saturday, November 7 at 9:30 am for an oil change and tire rotation on your F-150.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Service due reminders

    1. When

      Monday mornings

      Volty's weekly schedule

    2. Step 1

      Vehicles due for service

      Found from Shop-Ware history

    3. Step 2

      A reminder to the owner

      Your approved service template

    4. Step 3

      Books from the reply

      An advisor takes anything unusual

    A middle-aged woman in a denim jacket reading printed paperwork in a worn armchair in a dealership waiting area, other customers seated behind her.
    Service bookings offered as open times to pick from.

    How Volty connects to Shop-Ware

    Shop-Ware opens its API to technology partners, and each shop authorizes access to its own data. Our team arranges that for your shop, then builds the Volty connection around repair orders and bookings.

    1. 01

      Arrange API access

      We work through Shop-Ware's partner route, and your shop authorizes the connection for your location.

    2. 02

      List what Volty answers

      Repair order status, promised time, vehicle and open booking times are the usual set.

    3. 03

      Pick the webhook events

      Shop-Ware can send repair order and status events if you want ready-for-pickup notices.

    4. 04

      Approve in Volty

      An admin approves the connection. Booking starts Off, and can wait for an advisor's okay.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Match owner and vehicleReads
    • Read repair order statusReads
    • List open service timesReads
    • Book service visitChanges

    Reading tools can be turned on straight away. Anything that changes Shop-Ware starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How is Shop-Ware API access arranged?

    Shop-Ware's REST API runs through its technology partner program, with each shop authorizing the integration for its own location. Our team arranges that route with you, connects Volty to your tenant, and a workspace admin approves the connection in Volty before customers are answered from it.

    Can Volty approve added work on a repair order?

    No. When a technician finds more work, the approval stays between the owner and your service advisor. Volty can tell the owner an advisor will call about the inspection results, and it hands the thread to that advisor.

    Does it know when a car is finished without staff texting?

    Shop-Ware sends webhooks for repair order and status events, so a ready-for-pickup message can follow the change in the shop. Whether that notice goes out on WhatsApp is a choice you make during setup, using a template Meta has approved.

    How much does it cost to connect Shop-Ware with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026