Integration

    Open Dental and Volty

    Dental offices on Open Dental fill today's open chair times from WhatsApp and work their past-due recall list from team chat, reached through the eConnector.

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    Updated

    A chair this morning

    Kevin has a free morning and wants to come in today. Volty finds Dr. Fields's two openings and books the first.

    KO

    Kevin O'Brien

    WhatsApp · Patient

    I'm off work today for once. Does Dr. Fields have anything open this morning?
    Checked Open DentalToday, Mon Nov 2 · Dr. Fields free 11:15am and 3:45pm
    VoltyGood timing, Kevin. Dr. Fields has two chairs left today:

    Today · Dr. Fields

    11:15 am3:45 pm
    11:15, thank you
    VoltyBooked: today at 11:15am with Dr. Fields at the High St office. Parking is behind the building.

    Google Calendar

    Dr. Laura Fields

    Mon 2

    Tue 3

    9a10a11a12p1p2p3p4p
    BookedO'Brien K.Booked
    Booked

    What Volty does with Open Dental

    Open Dental is open-source dental practice management software, usually installed on a server in the office. Volty reaches it through Open Dental's API, which runs through the eConnector at the practice. A patient who asks to come in today sees which chairs are still open on WhatsApp and takes one, a patient whose cleaning date has come around gets a recall message with days to pick from, and the office manager asks Volty in team chat how many recall patients have nothing on the books.

    • Today's open chair times

      Volty reads what is left on today's schedule before offering a time.

    • Recall by due date

      Patients past their cleaning date are invited back, with no reason given beyond the date.

    • Mouth and tooth questions go to the desk

      If a patient starts describing how a tooth feels, Volty says it cannot discuss health details and offers a time or a call from your staff.

    • Written after the patient picks

      Nothing lands in Open Dental until the patient says yes to a time.

    A busy dental practice where a masked dentist treats a man in the chair while a staff member talks with a woman at the front desk.
    Kevin takes the 11:15 opening Dr. Fields had left today.

    Who is due for a cleaning

    Tasha sizes up recall before Monday's send.

    Front desk

    Volty · Team chat

    TG

    Tasha Greene

    How many patients are past their cleaning date with nothing scheduled?

    Read Open DentalRecall past due · 52 patients · no appointment

    VoltyAPP

    52 patients. 40 have a mobile number opted in to WhatsApp. Shall I send them the recall template?

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Past-due recall

    1. When

      Every Monday

      Automation

    2. Step 1

      Recall date passed

      No appointment set

    3. Step 2

      Cleaning invitation

      Approved template

    4. Step 3

      Books the reply

      Into Open Dental

    A young woman in a knit beanie and denim jacket frowning at her phone in a waiting room.
    Megan picks a Thursday from her recall message.

    How Volty connects to Open Dental

    Open Dental's API pairs two keys: a Developer key, held by whoever builds the connection, and a Customer key generated for your office, which your staff enter in Open Dental to allow access. Remote API calls reach the office through the eConnector, so it must be running at the practice.

    1. 01

      Check the eConnector

      It has to be installed and running at your office.

    2. 02

      Enter the Customer key

      Generated for your office for this connection; your staff enter it in Open Dental.

    3. 03

      Pick permissions

      Patient contact details, appointments and recall dates, with read or write rights you choose.

    4. 04

      Approve in Volty, set the switches

      Your admin approves the connection; booking starts Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find an Open Dental patientReads
    • Open chair times todayReads
    • Past-due recall listReads
    • Book an Open Dental appointmentChanges
    • Move an Open Dental appointmentChanges

    Reading tools can be turned on straight away. Anything that changes Open Dental starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Does it work with Open Dental installed on our office server?

    Yes. Open Dental's API reaches an on-premise database through the eConnector, which must be installed and running at your office. If the eConnector is off, Volty cannot read the schedule, so the connection only works while that service runs.

    What keys does the Open Dental connection need?

    Open Dental pairs a Developer key, held by whoever builds the connection, with a Customer key generated for your office. Your staff enter the Customer key in Open Dental to allow access, and the permissions set which resources can be read or changed. A Volty admin then approves the connection.

    What happens when a patient says something hurts?

    Volty does not assess it. It offers the next open time and your office phone number, and passes the thread to the front desk so a person decides how soon the patient should be seen. Volty is for scheduling and front-desk questions, not for health records, and does not sign a BAA.

    How much does it cost to connect Open Dental with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

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    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026