Integration

    NexHealth and Volty

    Dental and medical practices on NexHealth let patients book and move visits from WhatsApp, Instagram and web chat, straight into the schedule NexHealth syncs with their EHR.

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    Updated

    Moving a visit earlier

    DeShawn can't make Friday. Volty reads Dr. Kapoor's openings and moves him to Wednesday at 8.

    DB

    DeShawn Brooks

    WhatsApp · Patient

    Hi, I can't make my Friday appointment anymore. Is there anything earlier in the week?
    Checked NexHealthDeShawn Brooks · Fri Nov 6, 10am with Dr. Kapoor · free Wed Nov 4, 8am and Thu Nov 5, 4:30pm
    VoltyNo problem, DeShawn. Dr. Kapoor can see you at either of these times instead:

    Dr. Kapoor · same visit, new time

    Wed Nov 4, 8:00 amThu Nov 5, 4:30 pm
    Wednesday 8am
    VoltyDone: you're now Wednesday, November 4 at 8am with Dr. Kapoor, and Friday is released.

    Google Calendar

    Dr. Ravi Kapoor

    Wed 4

    Thu 5

    9a10a11a12p1p2p3p4p
    Brooks D. · movedPatients
    PatientsPatients

    What Volty does with NexHealth

    NexHealth is a patient experience platform for online booking, reminders and payments, connected to a practice's EHR. Its Synchronizer API writes appointments into the practice's own schedule, so a booking Volty makes through NexHealth lands where your front desk already looks. Volty uses it for the calendar only: a returning patient on WhatsApp moves a visit, a new patient on Instagram books a first exam, and questions about which insurers you accept get the answer your office wrote.

    • Booked into your EHR's schedule

      NexHealth writes the appointment where the front desk works.

    • New or returning

      Volty matches the phone number first and proposes a new record when there is none.

    • Health questions to the desk

      If a patient starts describing a dental or medical concern, Volty says it cannot discuss it and offers the next opening or a call from a named colleague.

    • Patient chooses the time

      Volty books after the patient picks a slot.

    Clinic staff in scrubs walking and talking in a hallway, with a nurse and a colleague talking in front.
    Dr. Kapoor's 8am Wednesday, filled from WhatsApp.

    A new patient from Instagram

    Jessica asks about insurance and openings. Volty answers the practice's policy and holds a new patient exam for approval.

    JA

    jess.alvarado

    Instagram · Prospective patient

    Do you take new patients? And are you in network with Delta Dental?
    VoltyYes to both: we're accepting new patients and we're in network with Delta Dental PPO. A new patient exam and cleaning takes about 90 minutes. What's your full name and phone number? The first opening is Tuesday, November 10 at 3pm.
    Jessica Alvarado, (602) 555-0164. Tuesday works

    Waiting for approval

    New NexHealth patient: Jessica Alvarado, (602) 555-0164, new patient exam Tue Nov 10, 3pm

    ApproveEditDecline

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    A booking from Instagram

    1. When

      A DM asks for a visit

      Or a WhatsApp message

    2. Step 1

      Open slots

      From the synced schedule

    3. Step 2

      Patient picks

      In the same chat

    4. Step 3

      Appointment written

      Into the practice's schedule

    A gray-bearded man in glasses and a T-shirt reading his phone in a recliner at home.
    DeShawn gets two new times within a minute of writing.

    How Volty connects to NexHealth

    NexHealth offers its Synchronizer API to developers, with a developer account, test API keys and a sandbox. It supports webhooks for events such as a new appointment being written to the EHR, signed with HMAC-SHA256. Volty connects through NexHealth to the practice's schedule.

    1. 01

      Arrange NexHealth API access

      Set up with NexHealth for your practice's account.

    2. 02

      Agree the scope

      Patient names and phones, providers, open slots and appointments.

    3. 03

      Approve in Volty

      Our team builds the custom connection and your admin approves it.

    4. 04

      Set the writes

      Creating patients and booking start Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Match a phone number to a NexHealth patientReads
    • Open slots from the synced scheduleReads
    • Propose a new patientChanges
    • Write an appointment through NexHealthChanges
    • Move a NexHealth appointmentChanges

    Reading tools can be turned on straight away. Anything that changes NexHealth starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Does a booking from Volty reach our EHR?

    Yes, as an appointment. Volty books through NexHealth's Synchronizer API, which writes the appointment into the schedule of the record system NexHealth is synced with, the same way an online booking does. Volty is for scheduling and front-desk questions, not for health records, and does not sign a BAA.

    What access does the NexHealth connection need?

    Access to NexHealth's Synchronizer API for your practice, with a sandbox for testing first. Our team builds a custom connection in Volty with it, scoped to patient names and phone numbers, providers, open slots and appointments, and your admin approves it once.

    Can Volty add new patients?

    It can propose one. When no record matches, Volty collects the name and phone number and drafts the new patient with the first appointment attached. Creating patients starts Off, and most practices keep it on Check with staff.

    How much does it cost to connect NexHealth with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

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