Integration

    Lunchbox and Volty

    Restaurant brands with Lunchbox online ordering and loyalty answer guests about pickup times, order problems and reward balances from the brand's own ordering data.

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    Updated

    Is my order ready

    A guest asks about a pickup. Volty reads the Lunchbox order.

    DC

    Destiny Carter

    Messenger · Guest

    Is my pickup order at the Main St location ready? It said 12:15.
    Checked LunchboxOrder 31847 · Main St · pickup 12:15pm · status ready
    VoltyHi Destiny, order 31847 is ready on the pickup shelf at Main St, under your name. You also earned 42 points with it.
    Nice, how close am I to a free bowl?
    VoltyYou have 460 points now, so 40 more gets you a free bowl.

    Lunchbox guest

    Destiny Carter

    460 points
    Order
    31847 · Ready
    Location
    Main St
    Next reward
    Free bowl at 500
    Matched by
    Email on the order

    Wallet balance from Lunchbox loyalty

    What Volty does with Lunchbox

    Lunchbox is the online ordering, app and loyalty platform many restaurant brands use to take orders direct. Volty connects to your brand's Lunchbox tenant and, for loyalty, uses a merchant key Lunchbox Partnerships issues, reading orders, stores and guest wallets. A guest asks where a pickup order is or how many points they have, and Volty answers from their own Lunchbox account, passing a refund or a missing reward to a named member of staff.

    • Order status

      Volty reads the guest's order and its pickup or delivery time.

    • Points and rewards

      A guest asking about points hears the balance and the next reward.

    • Found by the email on the order

      Points and orders are shared only with the guest whose email or phone matches.

    • Priya handles the money

      A skipped reward or a wrong item is refunded by the guest team, not by Volty.

    A crowded restaurant and wine bar, a server in an apron carrying a plate between full tables.
    Order 31847 is on the Main St pickup shelf at 12:15.

    A reward that didn't apply

    A guest says their reward was skipped. Volty checks and hands it to staff.

    RO

    Ryan O'Connell

    Gmail · Guest

    I had a free drink reward but it didn't come off my order last night.
    Checked LunchboxOrder 31702 · Oct 31 · $24.80 · reward Free drink unused
    VoltyThanks Ryan. Your free drink reward is still on your account, so it wasn't used on order 31702. I've asked Priya on our guest team to refund the $3.25 drink, and she'll confirm today.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Points about to lapse

    1. When

      Monday, 11am

      Before the lunch rush

    2. Step 1

      Finds rewards about to lapse

      In each guest's Lunchbox wallet

    3. Step 2

      Emails a reminder

      "Your free drink ends Sunday"

    4. Step 3

      Answers "how do I use it?"

      Links the ordering page

    A puzzled young woman in a denim jacket reading her phone outside a brick restaurant.
    Forty points from a free bowl, read from the guest's wallet.

    How Volty connects to Lunchbox

    Lunchbox runs each brand on its own tenant, and its loyalty API uses a key per merchant that Lunchbox Partnerships issues after an agreement. Our team arranges access with you and Lunchbox, and an admin approves the connection in Volty.

    1. 01

      Agree access with Lunchbox

      We contact Lunchbox Partnerships with you for API access on your tenant and, if loyalty is included, a merchant key.

    2. 02

      Choose stores and data

      Orders, stores, menus and loyalty wallets are the usual set. Payment details stay in Lunchbox.

    3. 03

      Approve in Volty

      An admin approves the connection once before Volty answers from it.

    4. 04

      Set the switches

      Adding points is the only change tool here, and it starts Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Match guest by email or phoneReads
    • Read order and pickup statusReads
    • Read wallet and rewardsReads
    • Adjust loyalty pointsChanges

    Reading tools can be turned on straight away. Anything that changes Lunchbox starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How does Lunchbox grant access?

    Lunchbox runs each brand on its own tenant, and its loyalty API uses a key per merchant that Lunchbox issues after an agreement with its partnerships team. We arrange access with you and Lunchbox, agree which order, store and loyalty data Volty reads, and an admin approves the connection in Volty.

    Can a guest check their reward balance by message?

    If loyalty is shared, Volty finds the guest by phone or email and reads their Lunchbox wallet: points, rewards ready to use and what the next one needs. Redeeming a reward is done at checkout in the ordering app.

    What happens when an order is wrong or late?

    Volty reads the order and the store's status, tells the guest what it shows, and brings the store manager into the thread for a remake, credit or refund. Those decisions stay with your staff.

    How much does it cost to connect Lunchbox with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

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