Integration

    Mailchimp and Volty

    Volty answers newsletter replies knowing what the Mailchimp campaign offered, and adds customers to your audience when you allow it.

    Talk to VoltyFree trial

    Updated

    A reply to the newsletter

    Volty reads the campaign the customer is replying to and works out the price.

    JL

    Joanne Lee

    Email · Customer

    Hi, saw your Christmas wreath newsletter. Is the early bird 15% still on if I order 3 medium wreaths for my office?
    Looked up MailchimpChristmas wreaths · Sent 28 Oct · Early bird 15% until 15 Nov
    VoltyHi Joanne, yes. The early bird 15% applies to orders placed by 15 November, so three medium wreaths at $65 each come to $165.75. Would you like them delivered to your office, and on which date?

    Mailchimp campaign

    Christmas wreaths

    Sent 28 Oct
    Audience
    Shop customers
    Offer
    Early bird 15% until 15 Nov
    Recipient
    Joanne Lee · Subscribed
    Tags
    Corporate

    Read from Mailchimp during the conversation

    What Volty does with Mailchimp

    Mailchimp sends the newsletters and campaigns for many small shops. Volty connects to Mailchimp with one sign-in. It can read your audiences and campaigns, so when a reader replies to a newsletter in an inbox Volty answers, or messages you about it on WhatsApp, Volty knows what the campaign offered. When you allow it, Volty can add a customer to your audience or update their tags.

    • Knows the campaign

      Volty reads what the newsletter offered before it answers.

    • Sign-ups from conversations

      A customer who asks to join can be added to your audience.

    • Tags kept current

      A customer's interests can be added as tags, with approval.

    • Writes start Off

      Adding or tagging subscribers waits for an admin's switch.

    A florist arranging hydrangeas at a wooden table in his flower shop while customers browse.
    Replies answered with the campaign in view.

    Add me to the list

    A customer asks to hear about new flowers, and Volty proposes the sign-up.

    PS

    Priya Shankar

    WhatsApp · Customer

    Can you add me to your mailing list? I want to know when the peonies come in.
    VoltyOf course, Priya. Should the newsletter go to the email from your last order?
    Yes, that one

    Waiting for approval

    Add to Mailchimp audience: Priya Shankar, tag Peonies

    ApproveEditDecline

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Newsletter reply to order

    1. When

      The newsletter goes out

      From Mailchimp

    2. Step 1

      A reader replies

      To your shop's inbox

    3. Step 2

      Volty reads the campaign

      And answers the question

    4. Step 3

      Takes the order details

      And brings you in to confirm

    A woman in a beanie smiling at her phone on a park bench, with people walking a dog behind her.
    A question about the offer, answered from the campaign.

    How Volty connects to Mailchimp

    An admin signs in to Mailchimp from the Sources page and picks the tools Volty may use.

    1. 01

      Sign in to Mailchimp

      With the account that sends your newsletter.

    2. 02

      Turn on the reads

      Audiences, members and campaigns.

    3. 03

      Choose the writes

      Add member and update tags start Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find audience memberReads
    • List audiencesReads
    • Read campaignsReads
    • Add memberChanges
    • Update tagsChanges

    Reading tools can be turned on straight away. Anything that changes Mailchimp starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Can Volty change records in Mailchimp?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    How much does it cost to connect Mailchimp with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026