Integration

    GitHub and Volty

    Volty checks customer bug reports against your GitHub issues and pull requests, and opens new issues when you allow it.

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    Updated

    A crash already fixed

    Volty finds the issue and its merged fix before it answers.

    AM

    Alex Morgan

    Web chat · Customer

    Your Android SDK crashes on Android 15 when the camera opens.
    Searched GitHubselaras/sdk-android · #842 Camera crash on Android 15 · Closed
    VoltyThanks, Alex. That crash is fixed: the change was merged on 30 October and goes out in the next SDK release. Until then, the team's note on the issue says to request the camera permission before opening the scanner.

    GitHub issue

    #842 Camera crash on Android 15

    Closed
    Repository
    selaras/sdk-android
    Fixed by
    PR #851 · Merged 30 Oct
    Labels
    bug, android
    Comments
    11

    Read from GitHub during the conversation

    What Volty does with GitHub

    GitHub hosts code, issues and pull requests. Volty connects to GitHub with one sign-in. It can search issues and read pull requests in the repositories the sign-in can see, so a customer's bug report is checked against known issues, and a new report can become an issue once a colleague approves.

    • Known issues first

      Volty searches the repository's issues before it treats a report as new.

    • Fix status from the PR

      Volty reads the linked pull request to say whether a fix is merged.

    • Reports with the details

      A new issue carries the version, the device and the steps.

    • Approval on every write

      Writes start Off, and each can be set to wait for a colleague.

    A gray-haired engineer in a plaid shirt leaning over a monitor in an open office, with code on a wall-mounted screen behind him.
    A clear report becomes a GitHub issue.

    A colleague asks

    An engineering lead asks Volty what is waiting for review.

    Engineering team

    Volty · Team chat

    C

    Colleague

    Which pull requests on the billing repo are waiting for review?

    Searched GitHubselaras/billing · 3 open PRs · 2 awaiting review

    VoltyAPP

    Two. #318 (sales tax rounding on invoices) from Kyle, open 3 days, and #322 (retry failed card charges) from Priya, opened today.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Bug report to GitHub issue

    1. When

      A customer reports a bug

      On your web chat

    2. Step 1

      Volty checks known issues

      And asks for the version

    3. Step 2

      Opens the issue

      Approved by a colleague

    4. Step 3

      Tells the customer

      That the team has it

    A young woman in a hoodie typing on a laptop at a desk late at night, lit by a desk lamp, with mugs, a notebook and tangled cables.
    Customers hear when the fix is merged.

    How Volty connects to GitHub

    An admin signs in to GitHub from the Sources page. The sign-in decides which repositories Volty can see, and the tool switches decide what it may do.

    1. 01

      Sign in to GitHub

      With the account whose repositories Volty should see.

    2. 02

      Turn on the reads

      Issues, pull requests and comments.

    3. 03

      Choose the writes

      Open issue and comment start Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Search issuesReads
    • Read issueReads
    • Read pull requestsReads
    • Open issueChanges
    • Comment on issueChanges

    Reading tools can be turned on straight away. Anything that changes GitHub starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Which repositories can Volty see?

    The repositories the GitHub account that signed in can see.

    Can Volty change records in GitHub?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    How much does it cost to connect GitHub with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

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