Integration

    Sentry and Volty

    Volty checks crash reports from customers against Sentry, tells them the team is on it, and answers your engineers' questions about an issue.

    Talk to VoltyFree trial

    Updated

    The app keeps closing

    Volty finds the open issue before it answers the customer.

    DC

    David Chen

    WhatsApp · Customer

    The app keeps closing when I try to pay for my order.
    Searched Sentrycafe-app-ios · Crash in PaymentSheet · Unresolved · First seen today
    VoltySorry, David. Our engineers are already working on a problem with the payment screen on iPhone. Your order is saved, and you can pay for it at the counter when you collect.

    Sentry issue

    Crash in PaymentSheet

    Unresolved
    Project
    cafe-app-ios
    First seen
    Today, 7:12pm
    Events
    212
    Assigned
    Eugene Park

    Read from Sentry during the conversation

    What Volty does with Sentry

    Sentry records the errors and crashes in your apps. Volty connects to Sentry with one sign-in. When a customer says the app keeps failing, Volty can look for a matching issue in Sentry and tell them the team knows, and the on-call engineer can ask Volty about an issue in team chat.

    • Is it a known crash

      Volty searches Sentry before it treats a report as new.

    • Honest answers

      Customers hear that the team is on it, and what to try meanwhile.

    • Issue details for engineers

      The on-call engineer asks Volty for tags, counts and first seen.

    • Approval on every write

      Resolving or assigning an issue starts Off and can wait for a colleague.

    A woman soldering at a lamp-lit desk covered in papers, in an office at night.
    Support knows whether the team already has it.

    The on-call engineer asks

    The engineer checks the issue in Volty's team chat.

    Engineering team

    Volty · Team chat

    C

    Colleague

    Is the PaymentSheet crash only on the latest iOS?

    Read Sentry issueCrash in PaymentSheet · iOS 19.1 · app 4.8.0

    VoltyAPP

    Yes. Every event is on iOS 19.1 with app version 4.8.0. None on 4.7.3, so it started with this week's release.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Crash report to on-call

    1. When

      A customer reports a crash

      On WhatsApp

    2. Step 1

      Volty finds the issue

      In Sentry

    3. Step 2

      Tells the customer

      That the team is on it

    4. Step 3

      Posts to #on-call

      With a link to the conversation

    A middle-aged man in a canvas jacket frowning at his phone at a cafe table, with a coffee cup beside him and staff at the counter behind.
    Customers hear that the problem is known.

    How Volty connects to Sentry

    An admin signs in to Sentry from the Sources page. The sign-in decides which projects Volty can see, and the tool switches decide what it may do.

    1. 01

      Sign in to Sentry

      With the organisation Volty should read.

    2. 02

      Turn on the reads

      Projects, issues and events.

    3. 03

      Choose the writes

      Resolve and assign start Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Search issuesReads
    • Read issue detailsReads
    • Read eventsReads
    • Resolve or assign issueChanges

    Reading tools can be turned on straight away. Anything that changes Sentry starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Can Volty change records in Sentry?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    How much does it cost to connect Sentry with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

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    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026