Integration

    Jira and Volty

    Volty checks customer bug reports against your Jira issues, tells customers where the fix stands, and files new issues when you allow it.

    Talk to VoltyFree trial

    Updated

    A bug the team already knows

    Volty finds the open issue, answers the customer and proposes adding their report to it.

    RP

    Ryan Patel

    Web chat · Customer

    The Export to PDF button does nothing since yesterday.
    Searched JiraLDG-1482 · PDF export fails on Safari · In progress
    VoltyThanks for telling us, Ryan. Our engineers are already fixing a PDF export problem in Safari. Are you on Safari? If so, Chrome exports normally in the meantime.
    Yes, Safari on a Mac.

    Waiting for approval

    Comment on Jira LDG-1482: also reported by Ryan Patel, Safari on macOS, Pro plan

    ApproveEditDecline

    Jira issue

    LDG-1482

    In progress
    Summary
    PDF export fails on Safari
    Priority
    High
    Assignee
    Arjun Pillai
    Sprint
    Sprint 46

    Read from Jira during the conversation

    What Volty does with Jira

    Jira is where software teams track issues, bugs and sprints. Volty connects to Jira with one sign-in. When a customer reports a problem, Volty can search for an issue that already covers it and tell them where the fix stands, and if none exists it can propose a new issue with the details your engineers need.

    • Known issues first

      Volty searches Jira before it treats a report as new.

    • Reports with the details

      A new issue carries the steps, the browser and the customer's plan.

    • Status for support

      Colleagues ask Volty where a bug stands without opening Jira.

    • Approval on every write

      Writes start Off, and each can be set to wait for a colleague.

    Six colleagues standing and talking around a rolling whiteboard covered in sticky notes in an open office.
    A clear report becomes a Jira issue the team can pick up.

    Support asks where it stands

    A support lead checks the issue from Volty's team chat.

    Support team

    Volty · Team chat

    C

    Colleague

    Where are we on the Safari PDF export bug?

    Looked up JiraLDG-1482 · In progress · 2 comments today

    VoltyAPP

    LDG-1482 is in progress with Arjun in Sprint 46. His comment this morning says the fix is in code review.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Bug report to Jira issue

    1. When

      A customer reports a bug

      On your web chat

    2. Step 1

      Volty asks for the steps

      And checks for a known issue

    3. Step 2

      Creates the issue

      Approved by a colleague

    4. Step 3

      Tells the customer

      That the team has it

    A woman with curly hair and glasses typing code at a home desk with two monitors.
    Customers hear where the fix stands.

    How Volty connects to Jira

    An admin signs in to Jira from the Sources page. The sign-in decides which projects Volty can see, and the tool switches decide what it may do.

    1. 01

      Sign in to Jira

      With the user whose projects Volty should see.

    2. 02

      Turn on the reads

      Issue search, issues and comments.

    3. 03

      Choose the writes

      Create issue and add comment start Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Search issuesReads
    • Read issueReads
    • Read commentsReads
    • Create issueChanges
    • Add commentChanges

    Reading tools can be turned on straight away. Anything that changes Jira starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Does Volty create duplicate Jira issues?

    Volty searches Jira for an issue that already covers the report first. If one exists, it can add the customer's report to it as a comment instead.

    Can Volty change records in Jira?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    How much does it cost to connect Jira with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026