Integration

    CivicPlus and Volty

    Residents report potholes in a chat thread and ask when an item reaches council, and Volty files SeeClickFix requests and reads published agendas.

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    Updated

    A pothole on Main Street

    Patricia sends a photo of a pothole by the library.

    PH

    Patricia Holloway

    WhatsApp · Resident

    There's a big pothole on Main St outside the library. Someone's going to blow a tire.pothole.jpg
    VoltyThanks, Patricia. I'll file it with Public Works with your photo, at Main St outside the public library. Is that right?
    Yes
    Called CivicPlusRequest 26-1184 created · Pothole · Public Works
    VoltyDone. Your request number is 26-1184, and Public Works will update you as it's worked on.

    CivicPlus request

    Request 26-1184

    Open
    Type
    Pothole
    Location
    Main St at the public library
    Department
    Public Works
    Reported by
    Patricia Holloway

    Filed in SeeClickFix once Patricia said yes

    What Volty does with CivicPlus

    CivicPlus is local government software for websites, SeeClickFix 311 requests, agendas and recreation. Volty connects to the CivicPlus products your city uses, starting with SeeClickFix requests. A resident sends a photo of a pothole outside the library and Volty files it with Public Works, and someone asking when the Oak Avenue rezoning comes up gets the meeting date and item number.

    • Report a problem

      Volty collects the location and photo, then files a SeeClickFix request.

    • Status without a phone call

      Residents ask about a request number and hear where it stands.

    • When is the meeting

      Dates and item numbers come from the agenda the city publishes.

    • Filing can wait for staff

      Request creation starts Off, and can wait for a staff member.

    An open-plan office of gray cubicles where about fifteen staff work at computers, several talking on desk phones, and a man walks past the filing cabinets.
    Service requests filed with the details residents give.

    The next council meeting

    Derrick wants to speak on the Oak Avenue rezoning.

    DC

    Derrick Coleman

    Web chat · Resident

    When is the council voting on the Oak Avenue rezoning?
    Called CivicPlusCity Council · Nov 10, 6:30 pm · Item 7: Oak Ave rezoning
    VoltyThe Oak Avenue rezoning is item 7 on the City Council agenda for Tuesday, November 10 at 6:30 pm in Council Chambers. Public comment opens at the start of the meeting.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Request updates

    1. When

      Late each afternoon

      Volty checks on a schedule

    2. Step 1

      Requests closed today

      SeeClickFix sends no webhooks

    3. Step 2

      A closing note per resident

      From an approved template

    4. Step 3

      Follow-up questions

      Sent to the department

    A young woman in a knit beanie and denim jacket smiling at her phone on a city sidewalk lined with brick buildings.
    Council dates and agenda items answered from the published agenda.

    How Volty connects to CivicPlus

    CivicPlus publishes a separate API for each product, so our team scopes Volty's connection with you product by product, and your admin approves it before residents are answered.

    1. 01

      Choose the products

      SeeClickFix 311 CRM is the usual start. Website modules can follow.

    2. 02

      Get the credentials

      SeeClickFix uses a personal access token from a CivicPlus Account. Website API keys come from CivicPlus Support.

    3. 03

      Agree categories and routing

      Which request types Volty may file, and which department each goes to.

    4. 04

      Approve and switch

      Your admin approves the connection. Filing requests starts Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Look up request by numberReads
    • Read published agendaReads
    • List request categoriesReads
    • File SeeClickFix requestChanges

    Reading tools can be turned on straight away. Anything that changes CivicPlus starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Which CivicPlus products can Volty connect to?

    CivicPlus publishes separate APIs per product. The common starting point is SeeClickFix 311 CRM, whose API v2 takes a personal access token from a CivicPlus Account. For website modules, CivicPlus Support issues the API key, so our team scopes the connection with you product by product.

    Will residents get updates when a request is closed?

    SeeClickFix's APIs do not send webhooks, so Volty checks request status on a schedule instead. A daily automation can read requests closed since the last run and message each resident who reported one through Volty.

    Can Volty answer about public records or legal questions?

    No. Volty answers from what the city publishes and the requests it can read. Records requests, legal questions and complaints about staff are routed to the clerk or the right department with the resident's message attached.

    How much does it cost to connect CivicPlus with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

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    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026