Integration

    ServiceNow and Volty

    Volty tells employees where their ServiceNow incident stands and raises requests with approval, with ServiceNow connected by our team.

    Talk to VoltyFree trial

    Updated

    An incident update by email

    Volty reads the incident and tells the employee what happens next.

    MT

    Melissa Taylor

    Email · Employee

    Hi IT, my laptop screen is still flickering. Any update on INC0041872?
    Called ServiceNowINC0041872 · In progress · Replacement screen arriving 4 Nov
    VoltyHi Melissa, the replacement screen arrives on 4 November, and the desk will fit it the same day. You can borrow a loan laptop from the IT counter on the third floor until then.

    ServiceNow incident

    INC0041872

    In progress
    Caller
    Melissa Taylor
    Category
    Hardware
    Assigned to
    Desktop support
    Latest note
    Screen ordered

    Read through a custom connection

    What Volty does with ServiceNow

    ServiceNow runs IT incidents and service requests in many large organisations, and each instance is set up differently. We connect ServiceNow to your workspace as a custom connection, built around your instance. What Volty reads and writes is agreed with you when it is connected, so it can tell an employee where their incident stands and raise a request with approval.

    • Built for your instance

      The connection follows your tables, categories and fields.

    • Where is my incident

      Volty reads the incident's state and latest note before it replies.

    • Requests with approval

      A new request can wait for the service desk to approve it.

    • One switch per tool

      Each tool is On, Check with staff, or Off.

    An IT service desk worker talking with an employee in a backpack across a counter, stacks of laptops and monitors behind her.
    Volty reads the incident before it replies.

    A new request

    Volty collects what the desk needs and proposes the request.

    FH

    Faisal Hamid

    Email · Employee

    I'd like a second monitor for my desk. Who do I ask?
    VoltyI can raise that for you, Faisal. Which floor and desk are you at, and has your manager agreed?
    Fifth floor, desk 5-14. Yes, Grace approved.

    Waiting for approval

    New ServiceNow request: Second monitor, Faisal Hamid, desk 5-14

    ApproveEditDecline

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Employee email to request

    1. When

      An employee emails IT

      To the service desk

    2. Step 1

      Volty asks the details

      Desk, item, approval

    3. Step 2

      Raises the request

      Approved by the desk

    4. Step 3

      Replies with the number

      In the same thread

    An IT technician at his desk handing a laptop across the counter to an employee with a backpack.
    Employees know where their request stands.

    How Volty connects to ServiceNow

    We connect ServiceNow to your workspace as a custom connection, agreed with you, and an admin approves it once before Volty uses it.

    1. 01

      Agree what Volty reads and writes

      Incidents, requests and notes, as your instance allows.

    2. 02

      Approve the connection

      An admin approves it once in Volty.

    3. 03

      Set the switches

      Each tool is On, Check with staff, or Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find an incidentReads
    • Read request statusReads
    • Raise a requestChanges
    • Add a work noteChanges

    Reading tools can be turned on straight away. Anything that changes ServiceNow starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How does Volty connect to ServiceNow?

    We connect ServiceNow to your workspace as a custom connection, from an API key or address, and what Volty reads and writes is agreed with you when it is connected. An admin approves it once before Volty uses it.

    Can Volty change records in ServiceNow?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    How much does it cost to connect ServiceNow with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026