Integration

    Cantaloupe Seed and Volty

    Vending and micro market buyers report failed vends and host sites report empty machines, and Volty checks the sale or route in Cantaloupe Seed before passing a refund or service request to your team.

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    Updated

    A stuck snack

    Tyler paid $2.75 at Meridian Tower and nothing dropped. Volty matches the sale and raises a refund request.

    TB

    Tyler Brooks

    Web chat · Customer

    Machine 2 on the 3rd floor at Meridian Tower took my card and nothing came out. $2.75
    Checked SeedMeridian Tower 3F · Machine 2 · 12:41pm · $2.75 · vend failed
    VoltySorry about that, Tyler. I can see the $2.75 charge at 12:41pm and the machine recorded a failed vend. I've sent your refund to our team to approve.

    Waiting for approval

    Refund request: $2.75 to card ending 6612, Meridian Tower 3F Machine 2, 12:41pm

    ApproveEditDecline

    Google Sheets

    Seed · Meridian Tower 3F · Machine 2 · Today

    TimeItemAmountResult
    212:18pmSparkling water$2.25Vended
    312:41pmTrail mix$2.75Failed
    412:44pmTrail mix$2.75Vended
    51:02pmGranola bar$1.95Vended

    Row 3 added by Volty

    What Volty does with Cantaloupe Seed

    Cantaloupe Seed is the cloud software vending, micro market and unattended retail operators use to run their machines, routes and sales. Cantaloupe does not publish a self-serve API reference, so our team arranges access to your Seed data with you and Cantaloupe and builds the custom connection from what is provided. A buyer whose snack got stuck asks for a refund and Volty checks the transaction, and a host location reporting an empty or broken machine gets a service request logged for the route.

    • Refunds checked first

      The card sale and the vend result for that machine and minute are checked before staff see the request.

    • Service requests

      Out-of-stock, jammed or dark machines are logged with the site, floor and machine number.

    • Hosts ask about their machines

      An office manager asks when the next fill is and hears the route day.

    • Refunds wait for approval

      Volty never refunds a card. It proposes the amount and the sale, and your team issues it.

    Shoppers with carts and tote bags lined up at a grocery store checkout.
    A failed vend, matched to the card sale before any refund is raised.

    An empty machine

    Gloria at Lakeview Logistics says the drinks cooler is empty. Volty reads the route and flags the driver.

    GM

    Gloria Mendez

    Email · Host location

    The drinks cooler in our break room has been empty since Tuesday. When is the next fill?
    Checked SeedLakeview Logistics micro market · next route visit Thu 5 Nov
    VoltyHi Gloria, your break room is on Thursday's route, and I've flagged the empty cooler for the driver so drinks are filled first.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Service requests to the route

    1. When

      A host reports a problem

      By WhatsApp, email or the QR web chat

    2. Step 1

      Reads the machine and route

      Site, machine and next visit

    3. Step 2

      Logs the request

      On the driver's list

    4. Step 3

      Confirms with the host

      Telling the host which day

    A smiling young woman in a denim jacket with a tote bag typing on her phone on a city sidewalk.
    A host site's empty cooler, put in front of Thursday's driver.

    How Volty connects to Cantaloupe Seed

    Cantaloupe describes its Seed API as connecting POS systems to its cloud for cashless payments and collecting sales into reports, without a public reference or self-serve keys. Access to your data is arranged through Cantaloupe first.

    1. 01

      Talk to Cantaloupe

      Your operator account asks Cantaloupe what data access it can provide for sales, machines and routes.

    2. 02

      Scope it with our team

      We agree what Volty reads and where service and refund requests should land.

    3. 03

      Approve the connection

      An admin approves it once in Volty.

    4. 04

      Set the request tools

      Service and refund requests start Off. Check with staff is the usual setting.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find a site and machineReads
    • Read a machine's transactionsReads
    • Read the next route visitReads
    • Raise a service requestChanges
    • Raise a refund requestChanges

    Reading tools can be turned on straight away. Anything that changes Cantaloupe Seed starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Does Cantaloupe Seed have an API Volty can use?

    Cantaloupe describes a Seed API for connecting POS systems to its cloud for cashless payments and sales reporting, but it does not publish a self-serve reference. Your operator account arranges data access with Cantaloupe, then our team builds the custom connection from it, and an admin approves it in Volty.

    Will Volty refund a buyer's card for a failed vend?

    No. Volty finds the sale for that machine and time and checks whether the vend failed, then sends a refund request with the amount and card ending to your team. A colleague issues the refund through your normal process.

    Can host locations report a problem without calling dispatch?

    Yes. An office manager can message on WhatsApp, by email or through a QR code on the machine. Volty reads the site's next route visit, logs the request for the driver, and tells the host which day to expect the fix or fill.

    How much does it cost to connect Cantaloupe Seed with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

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