Integration

    SmartMoving and Volty

    Movers on SmartMoving's Growth plan let Volty answer crew arrival and balance questions on moving day and capture quote requests as SmartMoving leads.

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    Updated

    Saturday's 8 am arrival

    Andre double-checks the plan. Job M-7731 has the crew and the truck.

    AW

    Andre Williams

    WhatsApp · Customer

    Hey, just confirming Saturday. What time will the movers get here?
    Checked SmartMovingJob M-7731 · Sat Nov 7 · 8 to 9 am · 3 movers, 26 ft truck
    VoltyHi Andre, you're all set for Saturday, November 7. Three movers with a 26 ft truck will arrive between 8 and 9 am.
    Can they bring 10 wardrobe boxes?
    VoltyWardrobe boxes are $15 each. I've asked the office to add 10 to your job and they'll confirm here.

    SmartMoving job

    M-7731

    Booked
    Customer
    Andre Williams
    Move
    3 bed house, Austin to Round Rock
    Arrival
    Sat Nov 7, 8 to 9 am
    Crew
    3 movers, 26 ft truck

    Job read through the SmartMoving Open API

    What Volty does with SmartMoving

    SmartMoving is the CRM and operations system many US moving companies use from first quote to final invoice. Our team links it to Volty through SmartMoving's Open API, offered on the Growth plan. Someone moving on Saturday asks when the truck comes and hears the crew size and arrival window, and a walk-up apartment inquiry becomes a lead your estimators price.

    • Truck, crew, window

      Customers hear the booked arrival window, the number of movers and the truck size.

    • Quote inquiries as leads

      Both addresses, floor, elevator and move date go onto a proposed SmartMoving lead.

    • 48-hour confirmation

      Customers moving in two days get a WhatsApp confirmation from the job.

    • Sales prices the move

      Volty never quotes a move total. Leads wait for a salesperson to approve.

    Five movers in navy T-shirts carrying cardboard boxes and a wooden table to a moving truck on a suburban street.
    Five movers, one 26 ft truck, and no one stopping to check a phone.

    Third floor, no elevator

    Priya wants a price. Volty gathers what an estimator needs first.

    PR

    Priya Raman

    Web chat · Customer

    How much to move a 2 bedroom apartment across town?
    VoltyHappy to help. What are the two addresses, which floor are you on, and what date are you aiming for?
    1400 Oak St apt 3C to 22 Birch Ln. Third floor, no elevator. December 12.

    Waiting for approval

    SmartMoving lead: Priya Raman, 2 bed, 3rd floor walk-up, Dec 12

    ApproveEditDecline

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Move-day minus two

    1. When

      8 am

      Volty's daily run starts

    2. Step 1

      Finds moves due in 48 hours

      Crew, truck, arrival window

    3. Step 2

      Confirms the plan

      Approved WhatsApp template

    4. Step 3

      Takes box and date requests

      Dispatch decides on changes

    A man reading his phone among packed cardboard boxes while a woman and a child look over his shoulder.
    Two days out, the Williams family gets the crew size and window.

    How Volty connects to SmartMoving

    SmartMoving's Open API is for Growth plan users. The tier you pick decides whether Volty can only read or can also propose leads.

    1. 01

      Turn on the SmartMoving API

      An admin toggles it on under Settings, Integrations, SmartMoving API and copies the API key.

    2. 02

      Pick Basic or Premium

      Basic is read only, enough for job answers. Creating leads and webhooks need Premium.

    3. 03

      Agree the scope

      Which jobs, customers and leads Volty reads, and whether it proposes leads or job notes.

    4. 04

      Approve once, then switch

      A Volty admin approves the connection and sets each tool to On, Check with staff or Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Match customer by phoneReads
    • Read move job and crewReads
    • Read estimate statusReads
    • Propose SmartMoving leadChanges
    • Note a request on the jobChanges

    Reading tools can be turned on straight away. Anything that changes SmartMoving starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Which SmartMoving API tier does Volty need?

    SmartMoving's Open API is for Growth plan users and comes in two tiers. The free Basic tier is read only, which covers answering about jobs. Creating or updating leads and jobs, and webhooks, need the Premium tier. Your admin turns the API on under Settings, Integrations, SmartMoving API to get the key.

    Can Volty answer what time the movers arrive?

    Yes. Volty reads the job's move date, arrival window and crew from SmartMoving before it replies, so the customer hears the same window your dispatcher set. A question about damage or a claim goes to your team.

    What happens to a quote request that comes in on WhatsApp?

    Volty asks for the move date, addresses and home size, then proposes a lead for SmartMoving. With the tool on Check with staff, a salesperson approves each lead before it is created, so your estimators still own the price.

    How much does it cost to connect SmartMoving with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026