Integration

    ServiceMonster and Volty

    Carpet cleaning and restoration firms on ServiceMonster let returning customers rebook the same rooms on WhatsApp, and owners ask Volty which estimates never turned into jobs.

    Talk to VoltyFree trial

    Updated

    Three rooms again

    Gregory wants a repeat of his April clean. His account has the details.

    GH

    Gregory Hall

    WhatsApp · Customer

    Hi, I'd like the carpets done again, same three rooms as last time. Anything next week?
    Checked ServiceMonsterLast service Apr 14 · 3 rooms · open Tue 9 am, Thu 1 pm
    VoltyHi Gregory, three rooms like your April visit come to $189. These times are open next week:

    Next week · 3 rooms

    Tue Nov 10, 9 amThu Nov 12, 1 pm
    Thursday please
    VoltyBooked: Thursday, November 12 at 1 pm for three rooms. You'll get a reminder the day before.

    Google Calendar

    Crew 2 schedule

    Tue 10

    Thu 12

    9a10a11a12p1p2p3p4p
    OpenWater damage · Patel
    Upholstery · Moreno3 rooms · Hall

    What Volty does with ServiceMonster

    ServiceMonster is business management software built for carpet cleaners, restoration contractors and similar home service firms. Our team links it to Volty through ServiceMonster's open API. A returning customer who wants the same three rooms cleaned again gets last spring's price and next week's open slots, and the owner can ask in team chat which October estimates never turned into jobs.

    • Slots from the crew calendar

      Free openings on a crew's day appear as buttons the customer taps.

    • Same rooms as last time

      The account's last service tells Volty which rooms and what it cost.

    • Unbooked estimates

      Owners get a list of quotes from a month that still have no job.

    • Booked only after a tap

      A job goes into ServiceMonster once the customer has picked and confirmed a slot.

    A woman in an apron dusting a bookshelf while a family of six talks around the kitchen island behind her.
    Laura rebooks her whole-house clean while the crew is still mid-job.

    October's open quotes

    Tanya wants to follow up before the holidays. Four estimates qualify.

    Office

    Volty · Team chat

    T

    Tanya

    Which estimates from October never got booked?

    Looked up ServiceMonsterOctober estimates · 4 not booked

    VoltyAPP

    Four October estimates have no job yet: Okafor (tile and grout, $340), Lindqvist (whole house, $420), Ramirez (stair runner, $150) and Chen (rug pickup, $95). Want me to message them on WhatsApp with an approved template?

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    The afternoon-before reminder

    1. When

      3 pm

      Volty checks the next day

    2. Step 1

      Lists tomorrow's cleanings

      Rooms, crew, arrival time

    3. Step 2

      Reminds the household

      WhatsApp template you approved

    4. Step 3

      Moves a slot if asked

      From the crew's open times

    A man in glasses and a plaid shirt smiling at his phone at a kitchen table, a coffee mug and a newspaper in front of him.
    Gregory's three-room reminder, sent the afternoon before.

    How Volty connects to ServiceMonster

    ServiceMonster publishes an open API with Postman documentation, and customers can ask ServiceMonster about integrations through its request form. Our team builds the Volty connection from that API.

    1. 01

      Confirm API access

      Check with ServiceMonster that your account can use the open API for this integration.

    2. 02

      Name the records

      Accounts, service history, crew schedules and estimates are the usual scope.

    3. 03

      Connect and approve

      We build the connection, and a Volty admin approves it once.

    4. 04

      Decide who books

      Booking starts Off. Turn it on and the customer confirms each slot, or use Check with staff.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find household accountReads
    • Read crew open slotsReads
    • List unbooked estimatesReads
    • Book cleaningChanges
    • Reschedule cleaningChanges

    Reading tools can be turned on straight away. Anything that changes ServiceMonster starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Does ServiceMonster have an API Volty can use?

    ServiceMonster publishes an open API with Postman documentation on its developer site, and it takes integration requests from customers through a form on its integrations page. Our team builds the Volty side as a custom connection from that API, scoped to the accounts, schedule and estimates you agree on.

    Can Volty quote a repeat cleaning from the last visit?

    If Volty can read the account's service history, it sees what was cleaned last time and can offer the same rooms again with open times from the crew schedule. Prices come from what you tell Volty in its instructions or from the account, never from a guess.

    Who confirms a booking Volty makes in ServiceMonster?

    In a live chat the customer picks the time and confirms it before Volty books. You can also set the booking tool to Check with staff, so the office approves each new job, or keep it Off and let Volty only offer times.

    How much does it cost to connect ServiceMonster with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026