Integration

    PostHog and Volty

    Volty answers your product team's questions from PostHog, and sees what a customer did in your app before it replies to them.

    Talk to VoltyFree trial

    Updated

    Checkout keeps failing

    Volty reads the customer's recent events before it answers.

    AC

    Amy Collins

    Web chat · Customer

    I've tried to pay three times and it keeps failing.
    Called PostHogamy.collins@ · last 24h · checkout_failed x3 · card_declined
    VoltySorry about that, Amy. All three attempts came back as declined by the card issuer, so the payment didn't reach us. Could you try another card, or PayPal at checkout?

    PostHog person

    Amy Collins

    3 failed checkouts
    Last seen
    Today, 2:14pm
    App version
    5.2.0, iOS
    Error
    card_declined
    Matched by
    Verified email

    Read from PostHog through a custom connection

    What Volty does with PostHog

    PostHog is a product analytics platform for events, funnels and feature flags. We connect PostHog to Volty as a custom connection from a PostHog API key, and what Volty reads is agreed when it is connected. The product team can then ask Volty in team chat how a feature is used, and when a customer writes in, Volty can see what happened in the app first.

    • What the customer saw

      Volty reads the verified customer's recent events before it replies.

    • Feature questions

      The team asks how often a feature was used this week.

    • Read only by agreement

      We build the reads you ask for, and nothing that changes PostHog.

    • Bound to the customer

      A lookup in a customer conversation is for that verified customer only.

    A woman pointing at bar charts on a wall screen while seven colleagues holding coffee cups and notebooks look on.
    The team asks Volty how a feature is doing.

    How is the new feature doing

    A product manager asks Volty in team chat.

    Product team

    Volty · Team chat

    C

    Colleague

    How many people used split bill this week?

    Called PostHogsplit_bill_used · last 7 days · 1,284 events · 611 people

    VoltyAPP

    611 people used split bill 1,284 times in the last 7 days. Most use was on Friday and Saturday evenings.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Weekly feature summary

    1. When

      Every Monday at 9am

      A scheduled automation

    2. Step 1

      Reads last week's events

      Through the custom connection

    3. Step 2

      Writes a short summary

      One line per feature

    4. Step 3

      Posts it to #product

      For the whole team

    A woman with curly blonde hair smiling at her phone in an armchair by a window at home.
    Support sees what happened in the app before replying.

    How Volty connects to PostHog

    Share a PostHog API key with our team and say what Volty should read. We build the connection, an admin approves it, and you set the switches.

    1. 01

      Create an API key

      A personal API key in PostHog, with read access.

    2. 02

      Agree the tools

      Person events, insights, or both.

    3. 03

      Approve and set switches

      An admin approves the connection once.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Read person's eventsReads
    • Run an insightReads
    • List feature flagsReads

    Reading tools can be turned on straight away. Anything that changes PostHog starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How does Volty connect to PostHog?

    We connect PostHog as a custom connection from a PostHog API key. What Volty reads is agreed when it is connected, and each tool has its own switch.

    How much does it cost to connect PostHog with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026