Integration

    RepairDesk and Volty

    Phone repair customers ask whether their device is ready or what a screen costs, and Volty answers from the RepairDesk ticket and price list and records their yes to extra work.

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    Updated

    A battery found on the bench

    Jamal's screen is done, but the tech found a swollen battery. Volty explains the $79 estimate and records his yes.

    JW

    Jamal Wright

    WhatsApp · Customer

    Is my iPhone ready yet? Dropped it off for the screen yesterday
    Checked RepairDeskTicket T-6621 · screen done · battery swollen · estimate $79
    VoltyHi Jamal, the new screen is on. The tech also found the battery is swollen and recommends replacing it for $79. Should we go ahead?
    Yes do it
    Updated RepairDeskT-6621 · battery replacement approved by customer
    VoltyDone. It will be ready by 4pm today.

    RepairDesk ticket

    T-6621

    In repair
    Device
    iPhone 14
    Screen
    Replaced · $189
    Battery
    Approved · $79
    Matched by
    Verified phone number

    Ticket status and notes from RepairDesk

    What Volty does with RepairDesk

    RepairDesk is the POS and repair ticket software phone and electronics repair shops run their counter and bench on. RepairDesk publishes a public API, and our team connects it to Volty with an API key your store generates. Customers ask whether their phone is fixed and Volty reads the ticket, and someone with a cracked screen gets a price and a drop-off time in the chat.

    • Is my phone ready

      The ticket's repair status and the tech's latest note, in plain words for the customer.

    • A price before drop-off

      The price for that model and repair is read from your services before the customer comes in.

    • Estimates the customer confirms

      When the bench finds more, the customer approves the extra cost in the chat and the yes is noted on the ticket.

    • Only the customer's own tickets

      Volty matches the customer by the phone number on the ticket before sharing anything.

    Four technicians at a repair bench, one soldering a circuit board and two working on an open laptop.
    Ticket T-6621 is read before Volty replies to Jamal.

    A cracked screen

    Sofia cracked her Galaxy S23 screen. Volty reads the price and offers drop-off times.

    SP

    Sofia Petrova

    Messenger · Customer

    How much for a Galaxy S23 screen? And how long does it take?
    Checked RepairDeskGalaxy S23 screen · $219 · part in stock
    VoltyA Galaxy S23 screen is $219 and the part is in stock, so it usually takes about 2 hours. Here are drop-off times on Tuesday:

    Tue 3 Nov · Drop-off

    10:00 am1:30 pm4:00 pm

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Ready for pickup

    1. When

      Every hour

      Runs every hour

    2. Step 1

      Reads tickets marked ready

      Tickets set to ready for pickup

    3. Step 2

      Tells each customer

      A pickup template with the balance due

    4. Step 3

      Answers the replies

      Warranty questions go to the counter

    A smiling woman in a denim jacket taking her phone back from a bearded repair tech holding a receipt.
    Extra work found on the bench, approved by the customer on WhatsApp.

    How Volty connects to RepairDesk

    RepairDesk documents a public API for its stores, and access starts with an API key generated in your RepairDesk account. Our team builds the custom connection from that key.

    1. 01

      Generate an API key

      A RepairDesk admin generates a key for the store and shares it with our team.

    2. 02

      Agree the ticket data

      Customers, tickets, statuses and repair prices, plus whether Volty may note approvals.

    3. 03

      Approve the connection

      A Volty admin approves it once.

    4. 04

      Switch the approval note

      Noting an estimate starts Off. Check with staff sends each note to the counter first.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Look up a customerReads
    • Read a ticketReads
    • Read a repair priceReads
    • Note an approved estimateChanges

    Reading tools can be turned on straight away. Anything that changes RepairDesk starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How does Volty get access to RepairDesk?

    RepairDesk publishes a public API, and access starts with an API key generated in your RepairDesk account. You share the key with our team, we build a custom connection to the tickets, customers and prices you agree, and an admin approves it once in Volty before it is used.

    Can a customer approve extra repair work by text?

    Yes. When a tech finds more work, Volty explains it with the price and asks the customer. If you switch on the approval tool, their yes is noted on the ticket. With Check with staff, the counter confirms before the note is written.

    Will customers get a message when their phone is ready?

    Yes. An hourly automation reads tickets set to ready for pickup and sends each customer an approved WhatsApp template with the balance due. Replies such as asking to pick up tomorrow are answered by Volty or passed to the counter.

    How much does it cost to connect RepairDesk with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026