Integration

    Confluence and Volty

    Volty answers customers and staff from the guides, release notes and known issues your team keeps in Confluence.

    Talk to VoltyFree trial

    Updated

    A setup question on web chat

    Volty searches the admin guide and answers with the steps.

    WV

    Website visitor

    Web chat · Website visitor

    How do I turn on single sign-on with Microsoft for our team?
    Searched ConfluenceAdmin guide · Single sign-on with Microsoft Entra
    VoltySingle sign-on is on the Business plan. An admin opens Settings, then Security, chooses Microsoft, and pastes in the tenant ID and the app details from Entra. Users sign in with Microsoft from the next login.
    Great, and existing passwords?
    VoltyThey keep working until you turn on Require SSO on the same page.

    Confluence page

    Single sign-on with Microsoft Entra

    Admin guide
    Space
    Product docs
    Plan
    Business
    Owner
    Ethan Wright
    Updated
    3 days ago

    Read from Confluence during the conversation

    What Volty does with Confluence

    Confluence is where many software teams keep their product guides, release notes and known issues. Volty connects to Confluence with one sign-in and searches the spaces and pages that sign-in can see. When a customer asks how something works, Volty answers from those pages, and staff can ask it the same questions in Volty's team chat.

    • Answers from your guides

      Volty searches the admin and user guides before it replies.

    • Known issues, current

      A fix noted in the release notes reaches the next answer.

    • Questions from staff

      Colleagues ask Volty in its team chat instead of searching Confluence.

    • Only what the sign-in sees

      Volty reads the spaces the signed-in user can open.

    A support floor of cubicles and monitors, a man in a denim shirt and headset standing to talk with agents at their desks.
    Volty answers from the same pages the team reads.

    A colleague asks

    Support asks Volty about a fix in the team chat.

    Support team

    Volty · Team chat

    A

    Aisha

    Is the CSV export timeout fixed yet? A customer is asking.

    Searched ConfluenceRelease notes 4.13 · Known issues

    VoltyAPP

    Yes. Release 4.13 on 28 October fixed exports over 50,000 rows timing out. The customer needs to refresh the page to get it.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Question to answer or handoff

    1. When

      A customer asks

      On any channel

    2. Step 1

      Volty searches Confluence

      Guides and release notes

    3. Step 2

      Answers from the page

      In plain words

    4. Step 3

      Brings in support

      When no page covers it

    A woman in a plaid shirt pointing at a flowchart on a whiteboard while a colleague listens with his arms crossed.
    What the engineers documented, answered in plain words.

    How Volty connects to Confluence

    An admin signs in to Confluence from the Sources page. The sign-in decides which spaces Volty can see, and the tool switches decide what it may do.

    1. 01

      Sign in to Confluence

      With the user whose spaces Volty should read.

    2. 02

      Turn on the reads

      Search, pages and spaces.

    3. 03

      Leave changes Off

      Or turn one on, with approval.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Search pagesReads
    • Read a pageReads
    • List spacesReads
    • Create a pageChanges

    Reading tools can be turned on straight away. Anything that changes Confluence starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Which Confluence spaces can Volty read?

    The spaces and pages the user who signed in can open, and nothing else.

    Can Volty change records in Confluence?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    How much does it cost to connect Confluence with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026