Integration

    DrChrono and Volty

    Practices on DrChrono let patients choose a video or office visit in chat, and no-shows get two new times on WhatsApp the next morning.

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    Updated

    A video visit this week

    Olivia would rather stay home. Volty reads the video profile's openings and books Thursday at 5.

    OM

    Olivia Martinez

    Web chat · Patient

    Can I do a video visit with Dr. Hughes this week instead of coming in?
    Checked DrChronoDr. Amanda Hughes · Video · free Wed Nov 4, 12:30pm and Thu Nov 5, 5pm
    VoltyHi Olivia, Dr. Hughes has these video visit times this week:

    Dr. Hughes · Video visit

    Wed Nov 4, 12:30 pmThu Nov 5, 5:00 pm
    Thursday at 5
    VoltyBooked: a video visit on Thursday, November 5 at 5pm with Dr. Hughes. The practice will send you the link.

    Google Calendar

    Dr. Amanda Hughes

    Wed 4

    Thu 5

    9a10a11a12p1p2p3p4p
    In personIn person
    In personVideo · Martinez O.

    What Volty does with DrChrono

    DrChrono is cloud and iPad-based EHR, practice management and medical billing software. Its API exposes appointments with appointment profiles, which is what Volty needs to book the right visit type, and Volty reads nothing beyond the schedule and the patient's name and phone. A patient who would rather not drive in picks a video slot in your web chat, and anyone who missed yesterday's appointment gets a WhatsApp message the next morning with two new times.

    • Video or office, by profile

      Volty offers slots for the appointment profile the patient asks for.

    • No-shows offered new times

      Yesterday's missed visits get a rebooking message each morning.

    • Health questions handed to the practice

      If a patient starts describing symptoms in chat, Volty says it can't discuss them and offers a visit or a call back from staff.

    • Patient picks, then Volty books

      The appointment is written after the patient confirms.

    Clinic staff at a front desk and in a hallway, with a doctor talking to a nurse and patients waiting at the back.
    Dr. Hughes's 5pm video slot, booked from the website.

    Before the first office visit

    Grace is new to the practice. Volty answers from the front-desk notes your team wrote and books her first visit.

    GO

    Grace Okafor

    Gmail · New patient

    Do you take Cigna, and is there parking? I'd like a first appointment with Dr. Hughes in the office.
    VoltyHi Grace, the practice is in network with Cigna, though your plan can confirm your own coverage. There is free parking in the garage on 3rd Street. Please bring a photo ID and your insurance card. Dr. Hughes has a new-patient office visit on Monday, November 9 at 10am. Shall I book it?
    Yes, Monday at 10 is good.
    Booked in DrChronoDr. Amanda Hughes · New patient, office · Mon Nov 9, 10am
    VoltyYou're booked for Monday, November 9 at 10am with Dr. Hughes. We'll send a reminder the day before.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Morning no-show rebooking

    1. When

      8am daily

      Automation

    2. Step 1

      Yesterday's no-shows

      From DrChrono appointments

    3. Step 2

      Two new times offered

      Approved template

    4. Step 3

      Books the one picked

      After the patient replies

    A man in a denim shirt frowning at his phone on a couch by the front window.
    Mr. Delgado picks Friday from the morning-after message.

    How Volty connects to DrChrono

    DrChrono's API uses OAuth 2.0. An API application is registered in DrChrono, a practice user authorizes it, and calls are limited to 500 an hour by default, with more on request. Volty works only with the appointments and patients endpoints you allow.

    1. 01

      Register an API application

      Created in your DrChrono account for this connection.

    2. 02

      Authorize it

      A practice user signs in to DrChrono and grants the application access.

    3. 03

      Approve in Volty

      Our team finishes the custom connection and your admin approves it.

    4. 04

      Set booking and moving

      Both start Off. Turn them On, or route them to staff.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Match a DrChrono patient by phoneReads
    • Open slots by appointment profileReads
    • Book a DrChrono appointmentChanges
    • Move a DrChrono appointmentChanges

    Reading tools can be turned on straight away. Anything that changes DrChrono starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How does Volty authenticate with DrChrono?

    DrChrono's API uses OAuth 2.0. An API application is registered in DrChrono, a practice user authorizes it, and Volty calls only the appointments and patients endpoints you agreed to. Charts and payments stay out of the connection, and DrChrono's default of 500 calls an hour covers booking and daily reminder runs for most practices. Volty is for scheduling and front-desk questions, not for health records, and does not sign a BAA.

    Can patients pick a video visit?

    Yes. Volty reads open slots for the appointment profile the patient asks for, so a telehealth request is offered video times and an office request is offered office times. The practice sends the video link the way it already does.

    Will Volty rebook every no-show automatically?

    It offers them new times. Each morning a scheduled automation reads yesterday's missed appointments and sends an approved WhatsApp template with two openings. The new appointment is written only after the patient picks one, and only if the booking tool is On.

    How much does it cost to connect DrChrono with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

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    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026