Customer story · Mister Mobile

About 120 man-hours of manual work saved every day.

Mister Mobile grew from one outlet in 2010 to 20 smartphone retail and repair outlets with more than 160 employees. Volty brings its customers and orders from three systems into one CRM that runs its WhatsApp.

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Diperbarui 11 Nov 2026

A Mister Mobile staff member checking an order on a tablet at the outlet counter

Customer story

Mister MobileSmartphone retail and repair · 20 outlets · Retail~120man-hours of manual work saved every day

01 · Outcomes

Outcomes

~120
Man-hours of manual work saved a day
From automating data consolidation, customer responses and marketing broadcasts
585.000+
Customer records consolidated into one searchable CRM
1.05M
Orders consolidated alongside them
3 to 1
Separate systems brought into one AI-enabled CRM

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02 · The story

The story

Before
Customer and order data from the website, WhatsApp, walk-ins, e-commerce platforms and social media sat in three systems that did not talk to each other.
After
One searchable CRM holds every customer and order, standardised and deduplicated.
Before
Staff entered and consolidated customer data by hand.
After
Customer profiles fill in automatically, and customers are segmented for marketing.
Before
Marketing broadcasts and customer replies were manual work.
After
WhatsApp broadcasts go out automatically, and an AI chatbot answers customers.
Before
Customers gave their details again at the outlet.
After
A WhatsApp confirmation carries a QR code that staff scan to pull up the reservation.

The programme gave us the confidence to implement AI at scale, rather than limiting ourselves to a pilot that might never have scaled.

Alan Tan · CEO, Mister Mobile

03 · What they used

What they used

A Mister Mobile WhatsApp reservation confirmation with the order number and collection time

CRM Brings customers and orders from three systems into one CRM, standardises and deduplicates them, fills in each customer's profile and segments customers.
Pelacakan pesanan dan inventaris When a customer reserves online, WhatsApp confirms the order number, appointment, branch and a QR code, and staff scan the code at the outlet to retrieve the reservation.
Broadcast Sends WhatsApp broadcasts to customer segments automatically.
AI WhatsApp An AI chatbot answers customers on WhatsApp.

04 · Media and Press Coverage

Media and Press Coverage

The team at Volty built the agent in these stories.

CNA, presented by IMDA · 10 Nov 2026
Making AI work for Singapore enterprises
Yong Kang TCM Clinic's AI chatbot and Mister Mobile's AI-enabled CRM, as examples of enterprises making AI work.
Built by Volty

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