02 · The story
The story
- Before
Chat flows on SleekFlow only ran on set criteria and triggers.
AfterMore precise automations handle complex situations.
- Before
The team has no engineering or coding background.
AfterIt builds its own automations and dashboards anyway.
- Before
Manual work fell on teammates.
AfterMan Hong builds tools that take that work off them.
We can have much more precise automation, and at the same time, we can also have an overview of all the dashboards, specifically for my team, when we have no engineering or coding background.
Man Hong · Sgcarmart Connect03 · What they used
What they used
- Team Inbox The team's customer chats sit in one shared inbox.
- Team assignment Each enquiry goes to the right person on the team.
- WhatsApp AI Replaced SleekFlow's trigger-based chat flows with an agent and automations that handle complex situations.
- Email AI The AI agent answers enquiries that come in by email.
- Marketing channels Shows which channels bring in car buyers and sellers.
- CRM Customer and deal records stay up to date from conversations.
- Dashboards & Reports Dashboards and tools the team builds itself to take manual work off teammates.
- Payment collection Reminders go out automatically for payments owed.
- Automated follow up Follow-ups go out automatically when customers go quiet.
Outcomes from other customers
Relevant Case Studies
Happy FishReplies went from 2 hours to instant.1,800+messages a day and growing, now automated
Yat GuanCustom quotes 3x faster at 95% accuracy, now same day.3xfaster quote turnaround, from 3 days down to 1
Yong Kang TCM Clinic20% more bookings, no new headcount with 60% growth.+20%bookings, with booking resolution time during peak period down from 30 minutes to under 5 minutes on average