电商与零售

    顾客随时都能得到解答。

    Volty 根据您店铺的信息答复价格、产品和政策问题,然后接下订单或请您的团队介入。

    更新于

    服务全球 10+ 个市场的客户

    • NTUC Health
    • Raffles Hotels & Resorts
    • EtonHouse International School

    回答定制订单的问题

    顾客询问某款设计和送货日期。Volty 依据您的产品页面、价目表和店铺政策(例如制作周期和送货日)作答,然后确认顾客的需求,并按您的设置,通过已连接的店铺接单,或拉入您团队的成员。

    • WhatsApp、Messenger、Instagram 和网站聊天,汇入一个收件箱
    • 依据您自己的政策提供交付周期和送货日
    • 由您决定 Volty 接哪些订单、哪些交给员工
    客户询问换货事宜,Volty 依据店铺的退换货政策作答,并附上完整政策的链接。

    依据您的店铺回答政策问题

    连接您的店铺,Volty 就依据其商品目录和政策作答,例如尺码、材质、换货和配送,并附上它所读页面的链接。通过 API 连接订单系统后,Volty 还能查询和更新订单,其中哪些操作由它自行执行,由您决定。

    • 您店铺的商品目录、政策和订单
    • 价格表和您上传的其他文件
    • 每个回答所依据页面的链接
    同事在内部备注中告诉 Volty 一条店铺规则,Volty 会将其一次性保存给所有人,并发出一张带有撤销入口的回执。

    从您团队的纠正中学习

    当同事在内部备注中告诉 Volty 一条店铺规则,或纠正它的某条回复时,Volty 会将其保存为习得规则,并在对话中发布一条回执。如果某条规则被证明有误,一步即可还原。

    • 规则来自编辑和内部备注
    • 每条规则都可以撤销
    • 无需绘制流程
    一次群发的结果:已发送 1,228、送达 97%、已读 71%、已回复 8%,已读的人会被选中,并带有为他们打标签和起草下一次群发的按钮。

    通过群发把客户请回来

    向细分、您选择的联系人或电子表格发送已审核通过的 WhatsApp 模板。Volty 会显示送达、已读和已回复的数量,并在回复到来时作答。

    • 每次群发的送达、已读和已回复统计
    • 点击进入 WhatsApp 的广告会显示每位客户来自哪条广告
    • 回复在同一个收件箱中处理

    开始使用

    1. 01

      连接您的号码

      连接您的 WhatsApp 号码,如果使用,再添加 Messenger、Instagram、Outlook 邮箱或网站聊天。启用共存模式后,您的团队可以在同一个号码上继续使用 WhatsApp Business app。

    2. 02

      把您的知识交给 Volty

      上传您的价目表、时间表和政策,或让 Volty 指向您的网站。凡是找不到的内容,Volty 会在与客户交谈之前向您询问。

    3. 03

      选择草稿或上线

      把每个收件箱设为草稿(您的团队批准每条回复)或上线(Volty 自行回复)。两种状态都可以按营业时间切换。

    客户怎么说

    Cake Inspiration 创始人 Kai Yang 与联合创始人

    Cake Inspiration

    5 秒

    回复时间中位数,此前为 9 小时

    “I can fix the agent myself now, without waiting on an engineer.”

    Kai Yang, Founder, Cake Inspiration

    Kai Yang

    Founder, Cake Inspiration

    The White Tiffin,Manna Pot Catering 的餐厅

    “The team at Volty has significantly helped us. With their AI, a) time taken to close an online order has decreased by 70%, b) online sales orders and upselling have increased by 10%, c) closing rate success has increased as the basic questions have been answered by the chatbots while the salesperson provides personalised service and d) improved customers’ insights as the bot provides different types of customers’ insights which is useful for strategic planning.”

    John Thang, Assistant GM, Manna Pot Catering

    John Thang

    Assistant GM, Manna Pot Catering

    Manna Pot Catering
    RichFood Catering 的自助餐美食

    “Volty brought our vision to life with a custom AI chatbot. Customers get instant answers, browse menus, and place orders seamlessly. Leonard and his team were attentive and genuinely cared about getting everything right.”

    Nigel Kok, GM, RichFood Catering

    Nigel Kok

    GM, RichFood Catering

    RichFood Catering
    Grain 的团队在 Grain 餐车上供应餐食

    “Volty's AI has streamlined our processes, reduced time spent on manual tasks, minimised human error and saved our team hundreds of hours of productivity.”

    Sung, Co-founder, Grain

    Sung

    Co-founder, Grain

    Grain
    Creative Eateries 厨房出品的节庆美食

    “The team at Volty has been incredibly helpful and adaptable in addressing our needs. They listen carefully to our requests and work closely with us to develop solutions that are practical and useful for our team. The team is quick to reply and take action, ensuring that any concerns or adjustments are promptly addressed. Their collaborative approach and commitment to refining their tools based on feedback make them a reliable and effective partner.”

    Bonnie Wong, COO, Creative Eateries

    Bonnie Wong

    COO, Creative Eateries

    Creative Eateries
    The Soup Spoon 的一家门店

    “Working with the Volty team has been a game-changer for our business. Their expertise in AI and chatbot implementation has enabled us to create an intelligent, intuitive system that perfectly aligns with our unique operational needs. From understanding our requirements to delivering a seamless solution, their team was proactive, knowledgeable, and dedicated to excellence. The chatbot has not only enhanced our customer support but also streamlined internal workflows, saving us significant time and reducing errors. Volty's commitment to innovation and their ability to deliver measurable results make them an exceptional partner.”

    Andrew Chan, Managing Director, The Soup Spoon

    Andrew Chan

    Managing Director, The Soup Spoon

    The Soup Spoon
    由 The Lo & Behold Group 经营的一幢历史建筑

    “The team at Volty is a valuable partner to the group in creating customized AI solutions. These solutions streamlined our back-office workflow, reducing manpower requirements (50% reduction for some roles) and allowed dynamic tracking of key metrics (like supplier prices) that would have been prohibitively manpower-intensive without AI.”

    Rifeng Gao, COO, The Lo & Behold Group

    Rifeng Gao

    COO, The Lo & Behold Group

    The Lo & Behold Group

    常见问题

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