● 成果
70%的咨询无需真人处理
Prologue Clinic
Prologue 的 AI 智能体如何处理咨询，让团队专注于患者。
诊所被重复的 WhatsApp 问题淹没。Volty 团队打造的智能体现在接手每个咨询的前段，并直接在 Plato 中预约，使员工处理咨询的时间从每天三小时降到三十分钟。
更新于
The Lifestyle Medical Clinic
SL Aesthetic Group 的一位成员
挑战
- 每天约 70 条 WhatsApp 对话，每一条都靠人工答复，且仅限办公时间。
- 同样的问题一遍又一遍地出现。员工整天把模板化的回复复制粘贴到 WhatsApp。
- 三分之一的咨询在下班后进来，要等到次日早上 9 点才有回复，线索因此在夜里冷掉。
- 每一条咨询，无论是否合格，都落在一个人身上，由他从第一个问题到在 Plato 中预约时段全程处理。
- 预约转化率一直很低。
Before, we were managing a lot of repetitive enquiries and customers asking the same things. Our customer service had to copy the same template from their notes and paste it into WhatsApp.
解决方案
智能体处理的事项
智能体接手每个咨询中重复的前段工作，把客户关系留给团队。它回答常见问题、判断咨询是否有意向、找出时段并确认细节。员工在关键环节接手，即预约和个人化跟进。没有人被取代，只是复制粘贴的工作不再落到人身上。而且它在下班后也运行，因此晚上 10 点的咨询当场就有回复，不会一夜冷掉。
回头的患者不必重复说明
智能体会按姓名问候回头的患者。无需重新自我介绍，也无需调取记录。这原本要占用员工的时间，现在在对话开始之前就已完成。
一个智能体，接入现有系统
在 WhatsApp 上回复。预约写入 Plato。联系人同步到 HubSpot。它不是外挂在旁边的独立工具，而是置身于诊所已在运行的系统之中。
被设计成不乱猜
它信任经过核实的患者记录，而不是模型可能编造的内容；在垃圾数据到达 Plato 或 HubSpot 之前就拒绝它们；并在需要时转交员工，而不是伪造预约。团队始终掌控全局。
托管于新加坡
企业级数据保护，托管在新加坡。
Now with automation, we deliver faster, more consistent responses, because the chatbot handles them. And the humans focus on the higher-value, personalised customer service.
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智能体如何预约
- 01
识别患者
回头的患者会得到带姓名的问候。无需重新自我介绍，也无需调出记录。
- 02
读取意图
它判断患者是想预约新的时间，还是更改已有的预约，并据此分流。
- 03
查找时段
它为对应的服务调出空闲时段，并提供其中合适的选项。
- 04
先确认，再预约
它与患者确认详情，然后直接把预约写入 Plato。
- 05
同步并提醒
联系人同步到 HubSpot，每晚运行的任务会在约 24 小时前发送 WhatsApp 提醒。
- 06
需要时转交真人
如果预约失败，或员工已在对话中，它会转交真人，而不是自行猜测。
关键成果
无需真人处理的咨询
70%
员工处理咨询的时间
约 30 分钟/天，原先约 3 小时
预约转化
约 70% 的咨询转化
下班后的咨询现在都被接住了
占全部咨询的 30%
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还不确定？听听我们的 CEO 和 Volty 怎么说
Meta now charges for WhatsApp replies. Here's what it means for your business, 2026年10月8日