Integration

    X and Volty

    Volty reads mentions and posts about you on X and sums them up for your social team, while customers who need help move to WhatsApp.

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    Updated

    An outage morning

    The social team asks Volty what people are posting. Volty reads the mentions.

    Social team

    Volty · Team chat

    J

    Jess

    What are people saying about us on X since 7am?

    Read mentions on X38 mentions since 7:00 am

    VoltyAPP

    Most are about mobile data dropping downtown and in Midtown from about 7:30 am. A few ask whether there's an outage notice, and two are about billing.

    Mentions on X

    Since 7:00 am

    Mostly mobile data
    Mobile data, downtown
    26 posts
    Asking for a notice
    8 posts
    Billing
    2 posts
    Other
    2 posts

    Read from X when the team asked

    What Volty does with X (Twitter)

    X is where customers post first when something stops working. We connect your X account to your workspace, and Volty reads the mentions and posts about you, so the social team gets a summary instead of a scroll. When someone needs help with their own account, the reply can point them to WhatsApp, where Volty and your team take it privately.

    • Mentions in a summary

      What people are saying, grouped by topic.

    • Search what's said

      Staff ask Volty about a topic and get the posts behind it.

    • Private help on WhatsApp

      Account problems move off the public timeline.

    • Posting is opt-in

      Replies on X are Off until an admin turns them on.

    A support desk with a row of agents in headsets at cubicles and a wall screen of social posts.
    The social desk sees what people are saying in one line.

    From a post to WhatsApp

    A customer who posted on X writes in. Volty collects the details and brings in a colleague.

    CM

    Carlos Mendez

    WhatsApp · Customer

    I posted on X already. My mobile data has been down since this morning in Midtown.
    VoltySorry about this, Carlos. We're seeing reports from Midtown and the network team is on it. Could you share your mobile number so a colleague can check your line?
    (555) 214-3087
    ArifThanks Carlos, Arif here. Your line is fine, it's the Midtown cell. We expect it back by 11am and I'll message you when it is.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Hourly mention summary

    1. When

      Every hour

      A scheduled automation

    2. Step 1

      Reads new mentions

      Of your account

    3. Step 2

      Summarises them

      For the social team

    4. Step 3

      Help moves private

      When a customer writes in

    A man with a backpack typing on his phone on a bus stop bench in the rain.
    A public complaint, moved to a private chat.

    How Volty connects to X (Twitter)

    We connect your X account to your workspace, and an admin picks the tools Volty may use.

    1. 01

      Ask us to connect X

      With the account Volty should read.

    2. 02

      Turn on the reads

      Mentions, search and posts.

    3. 03

      Leave posting Off

      Or turn it on, with approval.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Read mentionsReads
    • Search recent postsReads
    • Read a postReads
    • Post a replyChanges

    Reading tools can be turned on straight away. Anything that changes X (Twitter) starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How is X connected?

    We connect your X account to your workspace, and an admin picks the tools Volty may use. Reading mentions and search can go on, and posting stays Off until an admin turns it on.

    How much does it cost to connect X with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026