Integration

    SurveyMonkey and Volty

    Volty finds the low scores in your SurveyMonkey responses, brings them to the right team, and reads what a guest wrote when they follow up.

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    Updated

    A guest follows up

    Volty reads the guest's survey response, answers, and brings in guest relations.

    ES

    Elaine Simmons

    WhatsApp · Guest

    Hi, I filled in your survey after my stay. The room next to the elevator was very noisy and nobody moved me.
    Looked up SurveyMonkeyPost-stay survey · Elaine Simmons · 2 of 5 · Room noise
    VoltyI'm sorry, Elaine. Thank you for telling us in the survey. I've passed this to Holly, our guest relations manager, and she'll call you today.
    HollyHi Elaine, I'm reading your feedback now and will call you within the hour.

    SurveyMonkey response

    Elaine Simmons

    2 of 5
    Survey
    Post-stay
    Stay
    27 to 29 Oct
    Room
    1204
    Comment
    Noise from the elevator

    Read from SurveyMonkey during the conversation

    What Volty does with SurveyMonkey

    SurveyMonkey runs the feedback surveys many hotels and service businesses send after a visit. Volty connects to SurveyMonkey with one sign-in and reads surveys and their responses. It can find the low scores each morning and bring them to guest relations, and staff can ask Volty about recent feedback in Volty's team chat.

    • Low scores surfaced

      A scheduled automation finds the low scores and tells the right team.

    • Context in the reply

      When a guest writes in, Volty can read what they said in the survey.

    • Questions from staff

      Colleagues ask Volty what guests said this week.

    • Read only

      Volty reads surveys and responses and changes nothing in SurveyMonkey.

    A hotel front desk clerk talking with guests across a wooden counter with a large flower arrangement, armchairs in the bright lobby behind.
    Low scores reach guest relations the same day.

    A colleague asks

    The front office manager asks Volty about the week's feedback.

    Front office

    Volty · Team chat

    R

    Raymond

    What are guests complaining about most this week?

    Read SurveyMonkeyPost-stay survey · 46 responses this week

    VoltyAPP

    Noise came up most, in 7 comments, mostly about rooms beside the elevators on floors 11 and 12. Breakfast queues came next, in 4 comments, all on the weekend.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Low score to follow-up

    1. When

      Every morning

      A scheduled automation

    2. Step 1

      Finds scores of 2 or below

      From yesterday's responses

    3. Step 2

      Tells guest relations

      With the guest's comment

    4. Step 3

      Follows up the guest

      An approved template

    An older woman in a knit sweater typing on her phone in a leather armchair in a hotel lobby.
    A guest who wrote a low score hears back.

    How Volty connects to SurveyMonkey

    An admin signs in to SurveyMonkey from the Sources page and turns on the tools Volty may use.

    1. 01

      Sign in to SurveyMonkey

      With the account that owns the surveys.

    2. 02

      Turn on the reads

      Surveys and responses.

    3. 03

      Add the morning check, optionally

      A scheduled automation for low scores.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • List surveysReads
    • Read responsesReads
    • Read a responseReads

    Reading tools can be turned on straight away. Anything that changes SurveyMonkey starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Does Volty change anything in SurveyMonkey?

    No. Volty reads surveys and responses, and the follow-up happens on your channels.

    How much does it cost to connect SurveyMonkey with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026