Integration

    Discord and Volty

    Volty posts restocks, announcements and handoffs to the Discord channels you allow, while customers get their answers on WhatsApp, Instagram and your web chat.

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    Updated

    A warranty case for the community team

    A customer on Instagram needs a replacement. Volty posts the handoff to the team's Discord channel.

    JE

    Jordan Ellis

    Instagram · Customer

    My Raptor X headset's left side stopped working after 3 weeks. Can I get it replaced?
    VoltySorry to hear that, Jordan. The Raptor X has a 1-year warranty, so a replacement is covered. I've passed this to our support team, who will message you today about the swap.
    Posted to Discord#support-team · Warranty swap, Raptor X

    Discord post

    #support-team

    Posted by Volty
    Customer
    Jordan Ellis · Instagram
    Product
    Raptor X headset
    Reason
    Left side dead, 3 weeks old
    Warranty
    Covered, 1 year

    Posted to the channel the admin allowed

    What Volty does with Discord

    Discord is where many gaming and hobby brands keep their community. We connect a Discord bot to your server, and Volty posts to the channels you allow: a restock notice, an announcement, or a handoff for the community team. Volty does not answer messages in Discord. Customers who need help reach it on WhatsApp, Instagram or your web chat.

    • Posts where fans wait

      Restocks and launches go to the channels you name.

    • Handoffs for the team

      A summary posted to your staff channel when a customer needs a person.

    • Only the channels you allow

      The bot sees and posts in the channels you give it.

    • Posting is opt-in

      Sending is Off until an admin turns it on.

    A small gaming accessories office with headsets on a shelf and two people at their desks.
    Handoffs reach the community team in their own channel.

    A restock in #announcements

    The weekly automation posts the restock. The community manager pins it, and Volty answers the questions that follow on WhatsApp and Instagram.

    #announcements

    Discord · Community server

    VoltyAPP

    Restock: the Raptor X headset in Midnight Blue is back, 200 units at $129. Order on our website or ask us on WhatsApp.

    T

    Tyler

    Pinned it. Nice one.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Weekly restock post

    1. When

      Every Friday

      A scheduled automation

    2. Step 1

      Reads the stock sheet

      What came back in

    3. Step 2

      Posts to #announcements

      Products and prices

    4. Step 3

      Answers the questions

      On WhatsApp and Instagram

    A middle-aged gamer in headphones and glasses typing on an RGB keyboard at a home desk, a laptop beside him.
    Fans hear about the drop the moment stock lands.

    How Volty connects to Discord

    We connect a Discord bot to your server, and an admin picks the channels and the tools Volty may use.

    1. 01

      Add the bot

      To your server, with the access you choose.

    2. 02

      Pick the channels

      Where Volty may read and post.

    3. 03

      Turn on posting

      Off by default, and it can wait for approval.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • List channelsReads
    • Read channel messagesReads
    • Post a messageChanges
    • Start a threadChanges

    Reading tools can be turned on straight away. Anything that changes Discord starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Does Volty answer messages in Discord?

    No. Volty posts to the Discord channels you allow and reads them, but it does not answer messages there. Customers reach Volty on WhatsApp, Instagram, Messenger, email or your web chat.

    How is Discord connected?

    We connect a Discord bot to your server. An admin picks the channels and the tools, and posting stays Off until an admin turns it on.

    How much does it cost to connect Discord with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

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    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026