Integration

    Microsoft Teams and Volty

    Volty posts escalations and daily summaries to the Teams channel you pick, so the customers who need a person reach one in the app your team already has open.

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    Updated

    A morning summary

    A scheduled automation posts the numbers, and the team picks up what is left.

    Customer Care · General

    Microsoft Teams · Team

    VoltyAPP

    Good morning. Yesterday: 186 conversations, 171 answered by Volty, 15 handed to the team. 3 are still open.

    Daily summary · Mon 3 Nov

    3 open · oldest 2h 10m

    Open the inbox

    H

    Hector

    Farah, can you take the site visit for Mr Wong?

    F

    Farah

    On it, calling him now

    Report in Volty

    Yesterday, by channel

    WhatsApp9 / 112 / 120
    Email4 / 44 / 48
    Web chat2 / 15 / 18

    BookedRepliedTotal

    What Volty does with Microsoft Teams

    Teams that run on Microsoft 365 talk in Teams. Volty connects to Microsoft Teams with one sign-in. It can read the channels you allow and post to them when an admin turns posting on: a handoff when a customer needs a person, or a summary on a schedule.

    • Escalations to a channel

      Complaints and urgent messages posted with a summary and a link.

    • A daily summary

      A scheduled automation posts yesterday's volume and what is still open.

    • Same Microsoft account

      The account behind your Outlook mailbox can connect Teams too.

    • Posting is opt-in

      Volty posts only when an admin turns it on.

    A customer care agent with curly hair talking into her headset at her desk, colleagues at their desks around her and a city view through large windows.
    The team sees what needs a person.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Complaint escalation

    1. When

      An upset email arrives

      In a shared mailbox

    2. Step 1

      Volty replies with care

      And sets expectations

    3. Step 2

      Posts to the escalation channel

      Summary and link

    4. Step 3

      Follows up

      If nobody takes it in 30 minutes

    A manager in a jacket reading a tablet as he walks between office cubicles.
    A morning summary in the channel.

    How Volty connects to Microsoft Teams

    An admin signs in to Microsoft from the Sources page and picks the tools and channels.

    1. 01

      Sign in with Microsoft

      One sign-in from the Sources page.

    2. 02

      Turn on the reads

      Teams, channels and messages.

    3. 03

      Allow posting

      To the channels you choose.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • List teams and channelsReads
    • Read channel messagesReads
    • Post a channel messageChanges

    Reading tools can be turned on straight away. Anything that changes Microsoft Teams starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Can Volty change records in Microsoft Teams?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    Does Teams use the same account as Outlook?

    Yes. The same Microsoft 365 account can connect Outlook mailboxes, Teams, and OneDrive or SharePoint files, each from its own sign-in.

    How much does it cost to connect Microsoft Teams with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

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    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026