電子商貿及零售

    顧客在任何時間都能得到解答。

    Volty 根據您的商店回答價格、產品和政策問題,然後接收訂單或請您的團隊接手。

    更新日期

    服務遍及全球 10+ 個市場的客戶

    • NTUC Health
    • Raffles Hotels & Resorts
    • EtonHouse International School

    回答訂製訂單的問題

    顧客查詢款式和送貨日期。Volty 根據您的產品頁面、價目表和店舖政策(例如備貨時間和送貨日)作答,再確認顧客的需要,然後按您的設定,透過已連接的店舖接單,或請團隊成員加入處理。

    • WhatsApp、Messenger、Instagram 和網站聊天集中在一個收件箱
    • 按您自己的政策提供交貨時間和送貨日
    • 您決定 Volty 接收哪些訂單、哪些交給員工
    客戶查詢換貨安排,Volty 根據店舖的退貨政策作答,並附上完整政策的連結。

    根據您店舖的資料回答政策問題

    連接您的店舖後,Volty 會根據其目錄和政策(例如尺碼、物料、換貨和送貨)作答,並附上所參考頁面的連結。若透過 API 連接您的訂單系統,Volty 還可以查詢和更新訂單,並由您決定哪些操作由它自行處理。

    • 您商店的目錄、政策和訂單
    • 價目表及您上載的其他檔案
    • 附上每個答案所根據頁面的連結
    同事在內部備註中告訴 Volty 一條店舖規則,Volty 會即時為所有人儲存,並發出附有還原方式的回條。

    從您團隊的更正中學習

    當隊員在內部備註中告訴 Volty 一項商店規則,或更正它的某則回覆時,Volty 會將之儲存為學習規則,並在對話中發布一張回條。如果某項規則不正確,一步即可還原。

    • 規則來自編輯和內部備註
    • 每條規則都可以還原
    • 無須繪製流程
    一次群發訊息的結果:已發送 1,228,97% 已送達,71% 已讀,8% 已回覆;已讀的人會被選中,並設有為他們加上標籤及草擬下一次群發訊息的按鈕。

    以群發訊息邀請客戶回來

    向客戶分群、您選擇的聯絡人或試算表發送已批核的 WhatsApp 範本。Volty 會顯示已送達、已讀和已回覆的數目,並在回覆到達時作出回應。

    • 每次群發訊息的已送達、已讀和已回覆統計
    • Click-to-WhatsApp 廣告會顯示每位客戶來自哪一則廣告
    • 回覆在同一個收件箱內回答

    開始使用

    1. 01

      連接您的號碼

      連結您的 WhatsApp 號碼,如有使用,可加入 Messenger、Instagram、Outlook 電郵信箱或網站聊天。有了共存功能,您的團隊可繼續在同一號碼上使用 WhatsApp Business app。

    2. 02

      把您的知識交給 Volty

      上傳您的價目表、時間表和政策,或讓 Volty 讀取您的網站。在與客戶交談之前,它會就找不到的資料向您查詢。

    3. 03

      選擇草稿或正式運作

      將每個收件箱設為草稿(由您的團隊批准每則回覆)或正式運作(由 Volty 自行回覆)。兩者均可按營業時間切換。

    客戶怎麼說

    Kai Yang,Cake Inspiration 創辦人,與共同創辦人合照

    Cake Inspiration

    5 秒

    回覆時間中位數,由 9 小時下降

    “I can fix the agent myself now, without waiting on an engineer.”

    Kai Yang, Founder, Cake Inspiration

    Kai Yang

    Founder, Cake Inspiration

    The White Tiffin,Manna Pot Catering 的餐廳

    “The team at Volty has significantly helped us. With their AI, a) time taken to close an online order has decreased by 70%, b) online sales orders and upselling have increased by 10%, c) closing rate success has increased as the basic questions have been answered by the chatbots while the salesperson provides personalised service and d) improved customers’ insights as the bot provides different types of customers’ insights which is useful for strategic planning.”

    John Thang, Assistant GM, Manna Pot Catering

    John Thang

    Assistant GM, Manna Pot Catering

    Manna Pot Catering
    RichFood Catering 的自助餐

    “Volty brought our vision to life with a custom AI chatbot. Customers get instant answers, browse menus, and place orders seamlessly. Leonard and his team were attentive and genuinely cared about getting everything right.”

    Nigel Kok, GM, RichFood Catering

    Nigel Kok

    GM, RichFood Catering

    RichFood Catering
    Grain 的團隊在 Grain 餐車上供應餐點

    “Volty's AI has streamlined our processes, reduced time spent on manual tasks, minimised human error and saved our team hundreds of hours of productivity.”

    Sung, Co-founder, Grain

    Sung

    Co-founder, Grain

    Grain
    Creative Eateries 廚房準備的節日盛宴

    “The team at Volty has been incredibly helpful and adaptable in addressing our needs. They listen carefully to our requests and work closely with us to develop solutions that are practical and useful for our team. The team is quick to reply and take action, ensuring that any concerns or adjustments are promptly addressed. Their collaborative approach and commitment to refining their tools based on feedback make them a reliable and effective partner.”

    Bonnie Wong, COO, Creative Eateries

    Bonnie Wong

    COO, Creative Eateries

    Creative Eateries
    The Soup Spoon 的一間分店

    “Working with the Volty team has been a game-changer for our business. Their expertise in AI and chatbot implementation has enabled us to create an intelligent, intuitive system that perfectly aligns with our unique operational needs. From understanding our requirements to delivering a seamless solution, their team was proactive, knowledgeable, and dedicated to excellence. The chatbot has not only enhanced our customer support but also streamlined internal workflows, saving us significant time and reducing errors. Volty's commitment to innovation and their ability to deliver measurable results make them an exceptional partner.”

    Andrew Chan, Managing Director, The Soup Spoon

    Andrew Chan

    Managing Director, The Soup Spoon

    The Soup Spoon
    The Lo & Behold Group 營運的歷史建築

    “The team at Volty is a valuable partner to the group in creating customized AI solutions. These solutions streamlined our back-office workflow, reducing manpower requirements (50% reduction for some roles) and allowed dynamic tracking of key metrics (like supplier prices) that would have been prohibitively manpower-intensive without AI.”

    Rifeng Gao, COO, The Lo & Behold Group

    Rifeng Gao

    COO, The Lo & Behold Group

    The Lo & Behold Group

    常見問題

    註冊即可享 7 日試用,無需信用卡。

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