Messenger Agent

    Turn Messenger Into Your #1 Support & Sales Channel

    Deliver instant, AI-powered Messenger support with your custom workflows. Connect with tools like Claude Code and your CRM to go live in under 15 minutes.

    Start your free trialSee pricing

    Updated

    Serving customers globally across 10+ markets

    • NTUC Health
    • Raffles Hotels & Resorts
    • EtonHouse International School

    Use cases

    Support, leads and handoff in one Messenger thread

    • Answer Page messages and ad replies

      Enquiries, product questions and support requests that arrive on Messenger are answered by the agent, with the same answers as your WhatsApp. When a customer comes from a click-to-Messenger ad, the ad arrives with the conversation.

    • Capture leads into the CRM

      When a conversation turns into a sales enquiry, the lead is synced to your CRM with what the customer asked for. HubSpot is built in, and your sales team picks up from there.

    • Route and hand off to the right teammate

      Volty labels each conversation, routes it by your rules and escalates the ones that need someone from your team. When a teammate replies, Volty steps back, and the customer stays in Messenger the whole time.

    A Messenger helpdesk with an AI agent inside

    • Connect your Facebook Page once and both Messenger and Instagram come in, beside WhatsApp and email, with the same contact list. Each conversation is filed as Active, Snoozed, Resolved or Spam and assigned to a teammate.

    Automations and mini apps

    Customise it from Claude Code

    Already use Claude Code, Codex or another coding agent? Ask it in plain words and it builds automations and mini apps for your helpdesk through the Volty CLI.

    • Ask for an automation in one sentence, such as adding every Messenger lead to HubSpot and assigning the salesperson.
    • Ask for a mini app in one line, such as this month's Messenger leads by the ad they came from, and your team opens it from the Mini Apps page.
    • Nothing touches your CRM until an admin approves it, and building with your own Claude Code or Codex key is free.
    See the Builder
    Built in: HubSpot, Google Calendar, Notion, Shopify and Slack

    More for your Facebook Page

    • Leads by ad

      Click-to-Messenger ads carry the ad into the conversation, so a mini app can count this month's Messenger leads by the ad they came from.

    • HubSpot sync

      When a customer leaves a phone number or email in Messenger, Volty adds them to HubSpot and assigns the salesperson, once an admin approves the automation.

    • Instagram in the same inbox

      Connect your Facebook Page once and Instagram comes in beside Messenger, with the same contact list.

    • Product recommendations

      Connect your product catalogue, and the agent can recommend products in the conversation. It answers from your business's own information.

    • Set up by talking to it

      Volty interviews your team, drafts its own instructions and tests itself before it talks to a single customer. When something changes, you tell Volty in chat.

    • Labels

      Volty labels each conversation as it arrives, so product questions reach the person who sells that product. Whatever is left is shared out in turn.

    Why Volty for Messenger

    • Priced affordably for mid-market teams

      Every plan is one monthly price that includes seats, monthly active contacts and AI credits, with every helpdesk feature and unlimited inboxes and channels. Extra seats are an add-on. Start with a free 7-day trial.

      See pricingCompare helpdesk tools

    • Go live in days

      Volty interviews your team, drafts its own instructions and tests itself before it talks to a single customer. Connect your Facebook Page once and Messenger and Instagram come in.

    • Customise from Claude Code

      Ask Claude Code, Codex or another coding agent in plain words and it builds automations and mini apps for your helpdesk. Building with your own key is free, and anything that reaches customers waits for an admin.

    Customer stories

    Frequently asked questions

    Start your free trial

    Start your free trial

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026