Integration

    Cartrack and Volty

    Customers ask where their delivery is and Volty reads the assigned van's location from Cartrack, connected by our team.

    Talk to VoltyFree trial

    Updated

    Where is my delivery

    A customer asks how far away the van is. Volty reads its location.

    GW

    Goh Wei Jie

    WhatsApp · Customer

    Hi, my fridge delivery is today. Roughly where is the van now? I need to know if I can go out.
    Called CartrackGBK 4821C · Ang Mo Kio Ave 3 · moving · 2 stops before yours
    VoltyHi Wei Jie, the van is on Ang Mo Kio Ave 3 now, with 2 stops before yours. Please stay in for now, and I'll let the team know you're home.

    Cartrack vehicle

    GBK 4821C

    Moving
    Driver
    Suresh Kumar
    Location
    Ang Mo Kio Ave 3
    Stops today
    6 of 9 done
    Updated
    2 minutes ago

    Read from Cartrack during the conversation

    What Volty does with Cartrack

    Cartrack is the fleet tracking system many Southeast Asian logistics, service and delivery companies use for vehicle location, trips and drivers. We connect Cartrack to Volty as a custom connection, and what Volty reads is agreed with you when it is connected. When a customer asks where their delivery is, Volty reads where the assigned van is now, so the driver is not answering the phone at the wheel.

    • Where is the van

      Volty reads the assigned vehicle's location from Cartrack.

    • Fewer calls to drivers

      Customers get the answer in chat, and the driver keeps driving.

    • Only their own delivery

      A lookup is bound to the verified customer in the conversation.

    • Read only

      Volty reads location and trips, and changes nothing in Cartrack.

    A dirt fleet yard lined with white, blue, red and yellow vans while workers carry cartons and wheel hand trucks between them.
    Vehicle location read from Cartrack when a customer asks.

    A missed delivery window

    Volty reads the trip and brings in the ops team.

    AR

    Aishah Rahman

    WhatsApp · Customer

    The delivery was supposed to be 2 to 4pm. It's 4.30 already.
    Called CartrackGBL 7130E · Stopped at Tuas South · 25 minutes
    VoltySorry Aishah, the van has been stopped in Tuas for 25 minutes. I've asked ops to call the driver and they will update you here.
    JasonHi Aishah, the van had a tyre issue and is moving again. It will reach you by 5.15pm.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Daily trip summary

    1. When

      Every evening

      A scheduled automation

    2. Step 1

      Reads the day's trips

      From Cartrack

    3. Step 2

      Posts the summary

      In the ops channel

    4. Step 3

      Answers customers

      From the same data

    A van driver turns from the wheel with a phone to his ear, a market street with tuk-tuks and motorbikes outside.
    Drivers keep driving while Volty answers the calls they would get.

    How Volty connects to Cartrack

    We connect Cartrack to your workspace as a custom connection, agreed with you, and an admin approves it once before Volty uses it.

    1. 01

      Agree what Volty reads

      Vehicle location, trips and drivers.

    2. 02

      Match deliveries to vans

      How a customer's delivery maps to a vehicle.

    3. 03

      Approve the connection

      An admin approves it once in Volty.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Read vehicle locationReads
    • Read today's tripsReads
    • Find driverReads

    Reading tools can be turned on straight away. Anything that changes Cartrack starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How does Volty connect to Cartrack?

    We connect Cartrack to your workspace as a custom connection, from an API key or address, and what Volty reads and writes is agreed with you when it is connected. An admin approves it once before Volty uses it.

    How much does it cost to connect Cartrack with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026