Integration

    RXNT and Volty

    Practices on RXNT have Volty match patients from RXNT demographics, answer front-desk questions, and send each visit request to the right staff member by name.

    Talk to VoltyFree trial

    Updated

    A visit in two weeks

    Ethan wants to see Dr. Thompson again. Volty matches him in RXNT and hands the request to the front desk with his preferred days.

    EB

    Ethan Brooks

    Web chat · Patient

    I'd like to book another visit with Dr. Thompson in about two weeks. Mornings are best for me.
    VoltyHappy to help, Ethan. What's your date of birth, so I can find your record?
    March 3, 1979
    Matched in RXNTEthan Brooks · DOB 03/03/1979 · phone on file matches
    VoltyThanks. I've passed your request to Rosa at the front desk, with mornings in the week of November 16. She'll message you here with a time today.

    Front desk handoff

    Ethan Brooks

    Visit request
    Doctor
    Dr. Gail Thompson
    Prefers
    Mornings, week of Nov 16
    Matched by
    Name, DOB and phone in RXNT
    Assigned to
    Rosa Delgado

    Your staff book the visit in RXNT

    What Volty does with RXNT

    RXNT is cloud EHR, e-prescribing, practice management and billing software for medical practices. RXNT's published API is its Clinical Data API, and Volty uses only the demographics in it: name, date of birth and contact details, to match the person writing to the right RXNT patient. Volty then answers what any receptionist would, such as office hours, which plans the practice takes and what to bring, and hands visit requests to your front desk with the patient already identified and their preferred days attached.

    • Matched to the RXNT patient

      Name, date of birth and phone are checked against RXNT demographics.

    • Visit requests to the front desk

      Volty collects the preferred days and hands the request to a named person.

    • Receptionist answers from your FAQ

      Hours, parking, accepted plans and first-visit paperwork come from what your practice writes down.

    • Nothing clinical in chat

      Volty tells a patient who starts on health details that it cannot discuss them, and offers a visit or a call from staff.

    A crowded clinic hallway where a nurse with a clipboard talks with two doctors in white coats as colleagues pass.
    Ethan's visit request reaches the front desk with his preferred days.

    Before a first visit

    Priya is new to the practice and asks the questions the desk answers every day.

    PR

    Priya Raman

    Email · New patient

    Do you take Aetna? And what should I bring to my first appointment on Friday?
    VoltyHi Priya, the practice is in network with Aetna PPO and HMO plans. Please bring your insurance card and a photo ID, and arrive 15 minutes early to check in at the Elm Street entrance. Parking is free in the lot behind the building.
    Great, thank you

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    A visit request in chat

    1. When

      Patient asks for a visit

      On your web chat

    2. Step 1

      Patient matched

      From RXNT demographics

    3. Step 2

      Handed to the front desk

      With preferred days

    4. Step 3

      Patient told who replies

      And by when

    A woman in a knit sweater reading her phone on a couch at home.
    Ms. Carter's change request goes to a named person, who replies the same day.

    How Volty connects to RXNT

    RXNT's Clinical Data API returns patient records, demographics included. A third party registers by emailing RXNT support, and after verification RXNT issues login credentials that the app exchanges for a time-limited token. RXNT's documentation for it on GitHub has been archived since 2021, so our team confirms with RXNT that it is still the route before building anything.

    1. 01

      Register with RXNT support

      Our team and your practice request Clinical Data API credentials by email.

    2. 02

      Use demographics only

      Volty reads name, date of birth and contact details to match patients. The rest of the record stays out.

    3. 03

      Approve in Volty

      Your admin approves the custom connection once.

    4. 04

      Name who gets each request

      Front desk contacts for visit requests and anything Volty should not answer.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Match a patient by RXNT demographicsReads

    Reading tools can be turned on straight away. Anything that changes RXNT starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Does RXNT have an API Volty can use?

    RXNT publishes a Clinical Data API, and third parties register for it by emailing RXNT support. That published API does not cover scheduling, so Volty uses only its demographics to identify the patient, and our team confirms with RXNT and your practice what can be reached before any tool is turned on.

    Will Volty read anything beyond who the patient is?

    No. The connection reads name, date of birth and contact details for matching and nothing else, and anything clinical is handed to staff without Volty answering it. Volty is for scheduling and front-desk questions, not for health records, and does not sign a BAA.

    Can patients move a visit by replying to a reminder?

    They can ask. Volty matches the patient in RXNT from their name and date of birth, takes the time they would prefer, and hands the request to your front desk, who confirms the new time in RXNT and replies in the same thread.

    How much does it cost to connect RXNT with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

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