Comparison

    Volty vs Pepper Cloud.

    Two Singapore options for SMEs on WhatsApp. Pepper Cloud is a CRM with a chatbot in it. Volty is the AI agent, and the workspace comes with it.

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    Updated

    Serving customers globally across 10+ markets

    • NTUC Health
    • Raffles Hotels & Resorts
    • EtonHouse International School

    What you're really deciding

    Why teams choose Volty over Pepper Cloud

    Pepper Cloud is a CRM your sales team works, with a template-based chatbot attached. Volty is an AI agent that answers customers and keeps the records current as a side effect. Anything important waits for your approval. Both are Singapore products. The difference is whether the software waits for your team or gets on with it.

    02 · Customise

    Build what your business needs, not only a helpdesk

    A helpdesk answers messages. Your business also runs reminders, follow-ups, reports, bookings and the odd spreadsheet nobody owns. In Volty you describe the job in chat, or hand it to Claude Code, and it becomes an automation or a mini app that runs on your conversations, your contacts and the systems you connect.

    • AutomationsCode that runs on a schedule, when something happens in Volty, when another system calls a webhook, or when an email arrives. Each one runs in a sandbox and picks up where it stopped if anything fails.
    • Mini appsDashboards and internal tools your team opens inside Volty: a lead board, a report on where this month's customers came from, a front desk view. They read and update your Tables.
    • Tables and DrivePrice lists, schedules and records live in Tables your automations and Volty itself read from. Handbooks and files in Drive become what Volty knows.

    No more drag and drop

    Most messaging tools build automations in a visual builder: you place each trigger, condition and step on a canvas or in a form, connect them by hand, and change them the same way. With Volty you describe what you want, and Claude Code plans, builds and tests it with you.

    1. 01 · PlanClaude Code reads what Volty can do, asks what it needs to know and lays out the steps before it writes anything.
    2. 02 · BuildIt writes the automation or mini app as code and files it in Volty with one command.
    3. 03 · TestA dry run against your real data shows exactly what would happen, and Claude Code fixes anything that fails.
    4. 04 · ApproveAn admin reads what it does, what it can touch and what it costs, then approves it in Volty.

    Why Claude Code works so well with Volty

    Every feature in Volty is written once and reaches you four ways at the same time: the screen your team clicks, the volty command line, the API, and the AI inside Volty. There is no second, smaller API for developers. So anything your team can do in Volty, Claude Code or any other coding agent can do too, under the same rules and the same approvals.

    • The volty command line reads Volty's live list of operations, so a coding agent always sees what exists today, never an outdated reference.
    • One command installs the Volty skill for Claude Code, which teaches it to build, test and read back what Volty did.
    • Keys for coding agents can be read-only, limited to some features, and expire within 14 days.
    • Before anything goes live it is tested: automations run a dry run, mini apps check every data route, and a real conversation can be replayed against the change.
    • Anything a coding agent writes waits for an admin, on a page that answers four questions: what it does, what changed, what it can touch and what it costs.

    03 · Integrations

    Connect any system with an open API, with no other tool to manage

    Volty reaches your other systems directly, so it can look up an order, book a slot or update a record in the middle of a conversation. Every connection lives inside Volty, so there is no Zapier or Make account to set up, keep in sync and troubleshoot when a step fails.

    HubSpot, Google Calendar, Shopify, Slack, Notion, Google Drive, Plato, any MCP server and any API

    Ready-made connectors

    Hundreds of apps connect in a few clicks, among them Google Calendar and Google Drive, HubSpot, Notion, Slack and Shopify.

    Any MCP server

    Paste the address of any system that offers an MCP server, sign in, and its tools appear in Volty.

    Anything with an API

    For a system with no connector, Volty writes the connection itself as code. An admin approves it once, and Volty can call it in the middle of a conversation.

    • One place to manage every connection: no second automation tool, no second login, no second bill.
    • API keys go into a secure card, are encrypted, and are never typed into a chat.
    • Each tool has its own switch. Tools that change data start off until an admin turns them on.

    Pepper Cloud connects to the apps on its own integrations list, alongside WhatsApp, Facebook and email.

    Volty

    Ready-made connectors, any MCP server, and a connection Volty writes for anything else with an API, all inside Volty. There is no second automation tool to sign up for, connect and keep working.

    04 · AI

    An AI that works like a person on your team

    Most helpdesks add an AI agent to software built for people clicking buttons. Volty was built the other way round. We wrote our own agentic harness, the engine that decides what the AI reads, what it may do, when it must ask a person and what it keeps from each conversation, and built the helpdesk around it.

    What happens when a customer writes in

    1. 1Waits for the whole messageCustomers send three short messages in a row. Volty waits a few seconds and answers all three at once, and folds in anything that arrives while it is writing.
    2. 2Reads everything they sentVoice notes are transcribed. Photos, PDFs, documents and short videos are read.
    3. 3Checks what it knowsYour instructions, the lessons your team taught it, your knowledge files and what it remembers about this customer.
    4. 4Acts in your systemsLooks up the order, books the slot, updates the record, using only the tools you switched on.
    5. 5Asks before anything bigSpending money, messaging many people or anything that cannot be undone waits for a person. Volty carries on from the same point once someone approves.
    6. 6Replies like a person textingShort, answer first, in your customer's language, with buttons when there are only a few choices.

    It learns on its own

    Learns from every correction

    When a teammate replies instead of Volty, Volty compares the two and keeps the lesson: a fact about the business, a rule for every customer or a note about one. Each lesson shows who taught it, and anyone can undo it.

    Keeps its promises

    When Volty tells a customer it will get back to them, it schedules the follow-up and returns at that time. A promise with nothing scheduled behind it is flagged.

    Steps back for your team

    When a teammate replies, Volty waits, then picks up whatever the customer sent in the meantime. Replies sent from the WhatsApp Business app on your phone count too.

    Reviews its own day

    Each night Volty reads the day's replies from your team, merges rules that say the same thing, retires ones that no longer apply and suggests one change to its instructions for an admin to approve.

    Remembers each customer

    Volty keeps what it learns about each customer and a short recap of every closed case, so a returning customer never has to start over.

    Its chatbot is a template-based module inside the CRM, answering from the replies you set up.

    Volty

    An agentic harness we built for this job: it waits, reads everything, acts only with the tools you allow, asks before anything big, and learns from every correction your team makes.

    See how it works in more depth on the AI employee page.

    More ways Volty is different

    The AI is the product, not a module

    Pepper Cloud's chatbot is a feature of a CRM. Volty is the agent, and everything else exists so it has somewhere to work. That is why it answers questions no template covers.

    Ask for changes instead of configuring them

    A new field, a view of only the conversations you care about, an automation. You ask Volty and it builds it, then waits for your approval on anything that matters.

    It reads what Singapore customers send

    Voice notes get transcribed, and photos and documents get read.

    Side by side

    What you get

    Volty

    An AI teammate that answers customers, plus the workspace it works in

    A CRM your team works, with a chatbot module

    How the bot answers

    Volty

    Volty reads the message and works out what the customer wants

    Template-based chatbot inside the CRM

    Pricing model

    Volty

    Monthly plan that includes active contacts, AI credits and every integration

    Per-user pricing that scales with team size

    Setup

    Volty

    Volty interviews your team, configures itself, and answers the same day

    Self-service setup with onboarding support

    Changing how it works

    Volty

    Ask for a new field, view or automation and Volty builds it

    Configure within what the CRM offers

    WhatsApp rules

    Volty

    Volty handles Meta's message rules and template approvals for you

    You maintain templates and approvals

    What customers can send

    Volty

    Transcribes voice notes and reads images and documents

    Text with template responses

    Channels

    Volty

    WhatsApp and email

    WhatsApp, Facebook and email alongside the CRM

    Sales pipeline depth

    Volty

    Contacts, records and views you can ask for. Deal management is lighter

    A mature sales CRM: deals, stages, quotes and forecasting

    The honest take

    Choose Pepper Cloud when

    If what you actually need is a sales CRM with deals, stages, quotes and forecasting, and the chatbot is a nice extra rather than the point, Pepper Cloud is a mature, affordable Singapore CRM and a reasonable choice.

    VoltyChoose Volty when

    If the bottleneck is the volume of customer messages rather than pipeline hygiene, and you want something that answers them instead of filing them.

    Bottom line

    Both are Singapore products. The question is whether you are buying a CRM with a chatbot in it, or an AI teammate that keeps the records as it works.

    Customer stories

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026