● Result
3×the daily enquiry volume, from 100 to 300
Happy Fish
Swim school of 20 pools replaces a 2-hour reply cycle with instant AI responses and 3× their daily enquiry volume.
Happy Fish was being buried under 1,800 replies a day from an outsourced overseas team. The team at Volty built them an AI enquiry agent that answers from their own curriculum, schedules, and instructor roster.
Updated
The Challenge
- 100 enquiries a day, 1,800 replies after back-and-forth
- 2-hour average response time. Parents moved on to competitors
- Outsourced overseas team, time-zone delay, inconsistent answers
- No local feel for SG curriculum, safety levels, or pool layouts
- Manual replies drifted in tone and detail across the team
I was initially sceptical. I thought, 'How can GenAI answer customer questions like a human?' But after seeing a demo, I was sold.
The Solution
The team at Volty built Happy Fish an AI Enquiry Agent, trained on the school's own course catalogue, pool schedules, instructor availability, and pricing. The agent reads every parent enquiry across WhatsApp Business, Instagram DM, Facebook Messenger, and the web form, drafts the matching trial-class options, books the slot, and logs the lead in the CRM, all in one continuous conversation that picks up where the last one ended.
It's multilingual and tuned to the language patterns Singapore and Malaysian parents actually use. Casual enquiries get the same care as formal ones. Most enquiry handling and trial booking runs on full auto; paid enrolment and refunds stay with reception. PDPA-aligned, hosted in Singapore.
Some customers even told us they didn't know they were chatting with a chatbot as the responses were so natural.
The agent loop
- 01
Read & route
Reads the parent's enquiry across any channel and identifies what they actually want: a trial, a price check, or a schedule question.
- 02
Match & filter
Cross-checks against live course catalogue, branch, age band, and current term capacity.
- 03
Reply & book
Drafts the response with matching slot options, books the trial, takes the deposit if required.
- 04
Log & remember
Writes the lead into the CRM and stores the conversation, so the next message from the same family picks up the thread.
Key results
Response time
2 hours → instant
Daily capacity
100 → 300 enquiries (3×)
New sign-ups
50 students every week
Reception team
freed for mentoring and complex cases
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Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026