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    Customer feedback that actually gets collected.

    You know feedback matters. But surveys go unanswered, review requests feel spammy, and NPS scores never get actioned. We build AI agents that collect feedback naturally — through the conversations you're already having.

    Built in weeks, not monthsPSG grant eligible

    Before and after.

    Without AI

    • Email surveys get 5-10% response rates — most customers ignore them
    • Review requests feel generic and transactional
    • Negative feedback discovered on Google Reviews instead of internally
    • No systematic way to collect, categorise, and act on feedback

    With AI agent

    • Feedback collected via WhatsApp after key touchpoints — response rates 3-5x higher
    • AI categorises feedback by theme, sentiment, and urgency automatically
    • Negative feedback flagged in real-time for immediate follow-up
    • Happy customers nudged to leave Google/Facebook reviews

    How the agent works.

    1

    Define feedback triggers

    We identify the right moments — post-appointment, post-delivery, post-onboarding — and configure automatic outreach.

    2

    Deploy conversational surveys

    Not a form link. The AI asks 2-3 questions in a natural WhatsApp conversation. Customers respond because it feels personal.

    3

    Analyse and route

    AI categorises responses by sentiment and theme. Negative feedback triggers alerts. Positive feedback triggers review requests.

    4

    Close the loop

    Dashboard shows feedback trends over time. Your team sees what's working and what needs attention — without reading every response.

    Expected results.

    Feedback response rate

    3-5x higher than email

    Time to collect feedback

    80% faster

    Negative feedback detection

    Real-time alerts

    This is what we do. Let's build yours.

    Tell us what you need

    Free scoping session. We'll tell you what's possible, what it costs, and whether a PSG or IMDA grant covers it.

    SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme.