Customer story · Cutis Medical Laser Clinics

Complete WhatsApp automation at Cutis Medical Laser Clinics

Cutis is a doctor-led medical aesthetics clinic at Scotts Medical Center with thousands of 5-star Google Reviews, in practice since 2008. Volty works from the clinic's Plato records and replies in 24 seconds.

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Mis à jour 8 nov. 2026

The glass entrance of Cutis Medical Laser Clinics

Customer story

Cutis Medical Laser ClinicsMedical aesthetics · Scotts Medical Center, Singapore · Cliniques~100%of patient messages sent as the agent wrote them

01 · Outcomes

Outcomes

~100%
Patient messages sent as the agent wrote them
About half sent automatically, half approved by staff in one click
24 s
Average first reply
Against a 7.6-minute industry standard, 19x faster
90%
After-hours messages answered within 15 minutes
Hundreds a day
Reminders and follow-ups sent automatically
4 to 1
Devices replaced by one connected system
Same team
Team size, with staff time moved to patient conversations

Gunther, Managing Director, and Andrea, Patient Coordinator

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02 · The story

The story

The entrance of Cutis Medical Laser Clinics at Scotts Medical Center

Before
Multiple devices for WhatsApp Business were hard to manage. Staff sent patient messages by hand across four devices.
After
Volty's Team Helpdesk consolidates them all into one connected system.
Before
respond.io could not connect to their EMR system.
After
Volty integrates with their EMR (Plato Medical), and now writes ~100% of replies.
Before
The industry standard first reply is 7.6 minutes.
After
With Volty, the clinic's average first reply is 24 seconds, 19x faster.
Before
After-hours messages had delayed replies.
After
90% of after-hours messages are now answered within 15 minutes.

This is a game changer for all of us.

Gunther · Managing Director, Cutis Medical Laser Clinics

Volty has definitely been a very great help in terms of the automated processes.

Andrea · Patient Coordinator, Cutis Medical Laser Clinics

03 · What they used

What they used

The front desk team at Cutis Medical Laser Clinics working at the reception counter

WhatsApp AI A patient agent connected to the clinic's EMR answers existing patients' enquiries.
Appointment Booking Volty also handles new leads, triaging them and placing new bookings directly into Plato Medical System, with follow-ups for leads who go quiet.
Automated follow up Follows up automatically when leads go quiet, and sends post-op follow-ups at 6, 12 and 24 months.
Broadcast Announcements and marketing go out to patients and leads in a few clicks, with reports to track performance.
Dashboards & Reports A front desk view of who is coming in for appointments later today, who rescheduled and who cancelled.