Customer story · Sgcarmart

Launched automations and apps in days.

Sgcarmart is Singapore's No. 1 car platform. Its team, with no coding background, builds its own automations with Volty.

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Actualizado 8 nov 2026

Customer story

SgcarmartSgcarmart Connect · Automotive16+apps and automations launched in days

01 · Context

Context

16+
Apps and automations built in days, among 5 people with no tech background
Almost 2 years
On SleekFlow, which only had limited automations, before switching over

Man Hong, Sgcarmart Connect

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02 · The story

The story

The Sgcarmart Connect team working with the team at Volty in a meeting room

Before
Chat flows on SleekFlow only ran on set criteria and triggers.
After
More precise automations handle complex situations.
Before
The team has no engineering or coding background.
After
It builds its own automations and dashboards anyway.
Before
Manual work fell on teammates.
After
Man Hong builds tools that take that work off them.

We can have much more precise automation, and at the same time, we can also have an overview of all the dashboards, specifically for my team, when we have no engineering or coding background.

Man Hong · Sgcarmart Connect

03 · What they used

What they used

Team Inbox The team's customer chats sit in one shared inbox.
Team assignment Each enquiry goes to the right person on the team.
WhatsApp AI Replaced SleekFlow's trigger-based chat flows with an agent and automations that handle complex situations.
Email AI The AI agent answers enquiries that come in by email.
Marketing channels Shows which channels bring in car buyers and sellers.
CRM Customer and deal records stay up to date from conversations.
Dashboards & Reports Dashboards and tools the team builds itself to take manual work off teammates.
Payment collection Reminders go out automatically for payments owed.
Automated follow up Follow-ups go out automatically when customers go quiet.