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Help Centre

Find answers to common issues with WhatsApp, Voltade, and your AI agents.

If the problem is with WhatsApp itself rather than with Voltade, the WhatsApp Business API hub collects everything we have written about it.

MessagingError 10

WhatsApp Error #10 - Permission Denied

Your WhatsApp messages are failing with Error code #10 ("Application does not have permission for this action"). This guide covers the most common causes (Facebook security checkpoints, revoked asset permissions, and token scope issues) and how to fix each one.

How to Unban Your WhatsApp Account: Voltade Guide

Your WhatsApp number was banned and you need to get it restored so your Voltade channel works again.

Error CodesError 459

How to Fix Meta Error 459 in Voltade

Your WhatsApp channel in Voltade has stopped working and you're seeing Error 459. This means Meta has checkpointed (temporarily suspended) the Facebook account that manages your WhatsApp connection.

WhatsApp Account Banned: What to Do in Voltade

You see: "This account can no longer use WhatsApp." Your number is banned.

WhatsApp Account Blocked: How to Restore Access in Voltade

Your WhatsApp Business number has been blocked by Meta. Messages won't send, and you may see a warning in your WhatsApp Business app. Here's how to get back online through Voltade.

Add Payment Method for WhatsApp Broadcasts in Voltade

You're trying to send a broadcast campaign in Voltade and seeing: "Need to add payment method first in order to use the WhatsApp campaign broadcast feature."

WhatsApp Phone Number Already Registered with Another Platform

During Voltade onboarding, you see: "This phone number is already registered with the INBOX product."

WhatsApp API Permission Error (#3) in Voltade

Messages fail with: "(#3) Application does not have the API granular permission to make this call."

Setup & Connection

WhatsApp Coexistence Limitations in Voltade

Coexistence mode lets you use WhatsApp Business App on your phone and Voltade's Cloud API at the same time. It's convenient, but it comes with limitations you need to know.

Setup & Connection

WhatsApp Disconnected - How to Reconnect in Voltade

Your WhatsApp channel shows as "Disconnected" in Voltade. Your phone can still receive messages, but they're not appearing in your Voltade inbox. Chatbot auto-replies and team inbox access have stopped working.

Error CodesError 131026

WhatsApp Error 131026: Message Undeliverable in Voltade

You're sending messages through Voltade and seeing Error 131026 in your conversation or logs. The API call succeeded, but the message was blocked at delivery time.

Error CodesError 131042

WhatsApp Error 131042: Payment Issue Block in Voltade

Messages fail with Error 131042 (business eligibility payment issue). Your WhatsApp sending capability is blocked.

Error CodesError 131060

WhatsApp Error 131060: Companion Device Issue in Voltade

You see Error 131060 in your Voltade conversation logs: "This message is unavailable" or "This message is currently unavailable."

Error CodesError 200

WhatsApp Error #200: No Permission to Send Messages in Voltade

You see: "(#200) You do not have the necessary permissions required to send messages on behalf of this WhatsApp Business Account."

WhatsApp Error "Object Does Not Exist" in Voltade

Messages fail with: "Object with ID does not exist, cannot be loaded due to missing permissions, or does not support this operation."

Facebook Login Verification Required

Your Voltade WhatsApp channel has stopped working with the error: "You cannot access the app till you log in to www.facebook.com and follow the instructions given."

WhatsApp Phone Number Not Eligible for Voltade

During Voltade's WhatsApp onboarding, you see: "Your phone number is not eligible to connect to the WhatsApp Business Platform."

WhatsApp Account Restricted - What to Do in Voltade

Your WhatsApp messages are failing with Error 131049 or silently not delivering. Your account isn't banned, but Meta has restricted your messaging due to quality rating issues.

WhatsApp Session Expired in Voltade

Messages fail with: "Error validating access token: Session has expired."

WhatsApp Template Name Not Found in Voltade

You're trying to send a message in Voltade and seeing a "Template name not found" error, or your message simply fails to send.

"Unable to Update Contact" Email Error in Voltade

You're trying to update a contact in Voltade and seeing: "Unable to update contact. Please try again later."

WhatsApp Business Verified But Can't Send Messages in Voltade

You completed Meta Business Verification, but messages from Voltade still fail. Verification is a prerequisite, but several other pieces need to be in place before Voltade can actually send messages.

WhatsApp Account Restricted: Quality Rating Issues

Your WhatsApp Business account isn't banned, but messages aren't being delivered. Meta has restricted your messaging capability due to quality rating issues.

Some Contacts Can't Read Your WhatsApp Messages

You're sending messages through WhatsApp Business, and most contacts receive them fine, but some contacts report they can't see your messages. The messages show as sent on your end, but the recipient sees nothing or gets a "message unavailable" notice.

WhatsApp Display Name Under Review: Can't Send Messages Yet

You've connected your WhatsApp Business number. The setup completed successfully. But when you try to send a message, it fails, and there's no obvious error.

Error CodesError 1349220

Facebook Login Temporarily Unavailable - Error 1349220

You're trying to connect your WhatsApp Business number through the Embedded Signup flow, and you get an error saying Facebook Login is temporarily unavailable.

WhatsApp Photos and Files Not Sending/Receiving

Text messages work fine through the WhatsApp Business API, but images, documents, voice notes, and other media attachments fail. You might see errors when sending files, or incoming media from customers appears broken or missing.

Setup & Connection

WhatsApp QR Code Not Working During Setup

You're trying to link your WhatsApp Business number by scanning a QR code, but the scan fails, shows an error, or the connection doesn't complete.

WhatsApp Business Verified - But Can't Send Messages

You completed Meta's Business Verification process. But you're still getting errors when trying to send WhatsApp messages.

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