WhatsApp error 131060: fix the companion device issue in Voltade

In coexistence mode, when a message is sent from a companion device (the phone's WhatsApp Business app, WhatsApp Web, or WhatsApp Desktop), the Cloud API can't access the message content. Voltade shows it as "unavailable."

The message was delivered to the customer. It's just not visible through the API.

In Voltade you see:

• Conversation shows a message entry with "This message is unavailable"
• The message was sent by someone on your team using the WhatsApp Business app on the phone (not through Voltade)
• The customer received the message normally

Usually not. It's a known limitation of coexistence mode. The message was delivered. Voltade just can't display its content.

It becomes a problem if:

• Your team needs a complete audit trail of all messages in Voltade
• You're using Voltade's analytics and need accurate message counts

• Send all messages through Voltade instead of the phone app, this gives you full visibility
• If someone must reply from the phone, accept that those messages won't appear in Voltade's conversation view
• Train your team to use Voltade as the primary messaging tool