How Volty works
Your WhatsApp inbox, handled
Volty answers customer enquiries on WhatsApp and email, brings in your team when a customer needs a person, and keeps each customer's details in one place. Volty also takes on the everyday tasks behind those messages, once you approve them.
01 · The inbox
Customers get an answer, even on your busiest day
Volty brings your WhatsApp and email conversations into one shared inbox. Volty answers everyday enquiries on its own and brings in a person from your team when a customer needs one.
WhatsApp and email in one place.
Your team answers WhatsApp and email enquiries from one inbox, without switching between apps.
A quick reply, day or night.
When an inbox is set to reply automatically, Volty answers common questions and new enquiries 24 hours a day.
Your team takes over with the whole conversation.
When a customer needs a person, Volty brings in someone from your team. The conversation appears in their own view of the inbox with its full history, and they reply under their own name.
Each customer's details in one place.
Volty keeps each customer's contact details, past conversations and deals together, so your team knows who to follow up with and what they asked for.
Stay organised when the messages pile up.
The inbox shows which conversations need a reply, which are set aside for later and which are done.
Talk it over without leaving the inbox.
Your team discusses an enquiry in the same place it is handled, instead of in a separate chat app.
02 · Automations
Hand the repetitive work to Volty
Describe a task the way you would explain it to a colleague. Volty turns it into an automation that runs at a set time or when something happens, such as a new enquiry arriving.
A reminder when a customer is waiting.
If a customer has had no reply for 30 minutes, Volty reminds the person handling the enquiry.
A reply after closing time.
When an enquiry arrives outside your business hours, Volty lets the customer know it has been received.
A summary every morning.
Every morning at 9am, Volty tells each person how many of their conversations are still open.
Works with the tools you already use.
Once an admin connects HubSpot and allows Volty to make changes there, Volty can create and update contacts and deals in HubSpot as conversations happen.
03 · Mini-apps
Simple tools built around your business
Describe what your team needs to keep track of, and Volty builds a small app for it, such as a lead board of this week's enquiries. An admin reviews the app before your team starts using it.
Describe the tool, and Volty builds it.
Volty writes the app from your description, so your team needs no coding skills and no app builder.
Built on your business information.
A mini-app reads the tables in your Volty workspace, such as a list of enquiries or quotations. It shows that information and cannot change it.
Ready for your team after review.
Only an admin can approve a new app. Once approved, it appears on the Mini Apps page for your whole team.
04 · Control
Your team stays in control
Your team decides how much Volty does on its own, and can see what Volty has done.
Choose how Volty replies.
Set each inbox to send Volty's replies automatically, or to hold them as drafts for your team to review and send. A person can take over any conversation at any time.
Approve each automation before it runs.
A new automation arrives with a trial run that shows what it would do. It runs only after an admin approves it.
See what Volty has done.
Each automation keeps a history of when it ran and what it did.
Paused when something goes wrong.
If an automation keeps failing, Volty pauses it and tells the person who set it up.
Each business's information on Volty is kept separate from every other business. Read how Volty does it.
More about Volty
What a WhatsApp AI agent does. How an AI agent answers customers on WhatsApp and gets the work behind each message done.
More about Volty
- What a WhatsApp AI agent does.
- How an AI agent answers customers on WhatsApp and gets the work behind each message done.
- The Volty whitepaper.
- How Volty keeps each business's information separate from every other business, and records what Volty does with it.
● Try Volty for 7 days
Get your WhatsApp inbox
under control.
Tell Volty about your business. Volty asks how your team answers customers, drafts its own replies and tests them before it talks to a single customer.
Free 7-day trial. We set your workspace up for you.
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