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    Account IssuesVoltade

    Unban a WhatsApp account and reconnect it in Voltade

    Your WhatsApp number was banned and you need to get it restored so your Voltade channel works again.

    2 min read

    Updated

    General WhatsApp guide available at /learn/whatsapp
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  1. Don't delete the Voltade channel. Your CRM data, contacts, and conversation history are preserved in Voltade regardless of the ban.
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  2. Back up your AI agent configuration. Copy prompts and auto-reply settings in case you need to set up a new number.

    3. The sooner you appeal, the better your chances.

    Step 1: request an in-app review

    • Open WhatsApp on the phone
    • If you see "Request a Review", tap it immediately. This is the fastest path to getting unbanned.
    • Wait for a response. WhatsApp's ban notice says most reviews are completed within 24 hours. Check your email for updates from Meta.

    Step 2: appeal by email if there is no in-app option

    Send to [email protected]:

    Subject: Account Review Request. +[country code][number]

    Dear WhatsApp Support,

    Our business WhatsApp number +[number] was recently restricted. We are a legitimate business using WhatsApp Business API for customer communications.

    Business name: [Your Business Name] Phone number: +[country code][number] WABA ID: [Your WABA ID from Voltade Settings > Channels]

    We would like to request a review of this restriction. We are committed to following WhatsApp's business policies.

    Thank you.

    Step 3: file a ticket with Meta Direct Support

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  3. Check Voltade: Settings > Channels > WhatsApp. Is the channel still Connected?
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  4. If Connected: send a test message
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  5. If Disconnected: follow the reconnection procedure
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  6. Warm up before resuming broadcasts:
    • Reply-only mode for 7-14 days
    • Then small batches (50-100 contacts)
    • Monitor quality rating daily
    • Don't resume full broadcast volume until your rating is back to Green

    7. See the "If the Appeal Fails" section in our account banned guide for the new-number setup process through Voltade.

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