Clinics

Book the patient on WhatsApp before the receptionist's morning coffee.

An agent that handles patient enquiries 24/7, suggests the right physician and slot, collects PDPA-aligned consent for the visit, and routes anything urgent to your on-call clinician. So patients don't go cold between message and reply.

Talk to Volty Take the 5-min assessment

Replies in real time on WhatsApp, web, GoogleBooks physician + room + equipment togetherPDPA-aligned consent, data stored in Singapore

The loop

Four states, running across every patient enquiry that lands.

Most booking tools stop at "log the enquiry." A real agent keeps going. It reads the message, decides on the right slot, books the visit, and remembers what each patient prefers next time.

Read

Pulls every enquiry from WhatsApp, the web form, Messenger, and your patient portal. Understands "got slot for blood test on Sat?" the same way it understands a structured request.

Decide

Checks physician availability, consultation room, and treatment equipment (X-ray, scaler, dental chair, infusion pump). Reads patient history if returning. Filters by physician specialty, language, current treatment plan, and insurance panel.

Act

Books the slot, sends confirmation with directions, prep instructions, pre-visit forms, and any consent forms. Posts to your clinic management system. Takes deposit only if your policy requires.

Remember

Holds every patient's history, every booking, every preferred physician. Next visit picks up where the last one ended.

Capabilities

Six clusters. Pick the ones costing you patients every week.

Each cluster turns on independently. Most clinics start with after-hours enquiry handling and slot logic, see the bookings the inbox used to swallow, then add the rest.

After-Hours Patient Enquiry Handling

Book the patient when reception is closed.

A patient messages at 9pm asking about a Saturday GP slot. The agent confirms availability, books it, sends prep instructions, and the patient sleeps on a confirmed appointment.

Physician and Equipment Slot Logic

Offer slots that respect physician, room, equipment, and any pre-visit form requirement together.

A patient wants a blood test plus consultation. The agent only suggests slots where the doctor is in clinic, the phlebotomist is on shift, and the lab pickup window aligns. No double-booking, no patient walking in for half a service.

PDPA-Aligned Consent Collection

Get the consent before the visit, not in the waiting room.

A new patient books in. The agent sends the PDPA consent and any clinic-specific consent (e.g., aesthetic treatment risks, insurance authorisation) for one-tap signature, and posts the signed forms to the patient record before arrival.

Triage and Urgent Routing

Recognise the urgent symptom and escalate.

A patient describes chest pain, sudden weakness, or high fever. The agent skips routine booking, surfaces the message to the on-call clinician immediately, and provides emergency referral guidance per your clinical protocol.

Multilingual Patient Handling

Reply in the language the patient messages in.

Mandarin from an elderly patient, Singlish from a regular, English from a corporate professional. The agent handles all three. Translation flagged for clinical nuance.

Reschedule and Cancellation

Handle the change without losing the slot.

A patient cancels at 4pm for tomorrow. The agent texts the waitlist, confirms the first taker, and updates the calendar.

Autonomy

Book if you want. Or hold for the front desk.

Every capability has four levels. Run enquiry replies on full auto from day one while you keep new-patient bookings at draft-and-wait. You decide where the human stays in the loop.

Surface only

Replies with available slots and physician options. Front desk confirms manually.

Draft + wait

Drafts the booking. Front desk OKs before send.

One-click approve

Books the slot and queues the confirmation for one-tap send.

Full auto

For returning patients, routine consultations, and standard slot logic, the agent confirms without asking.

Singapore playbook

Six enquiries Singapore clinics see every week.

Scenarios we've built the agent to handle, grounded in how SG GP, dental, and aesthetic clinics actually field patient enquiries. Your version is configured to your physicians, panels, treatments, and clinical protocols.

Late-night fever enquiry

A parent messages at 11pm about a child with fever. The agent suggests the earliest morning slot, flags severity to the on-call clinician for triage if symptoms warrant, and provides emergency referral if the symptoms are red-flag.

Insurance panel slot routing

A patient asks if you accept her plan (e.g., AIA, Great Eastern, MSIG, Singlife). The agent checks the panel list, books only into physicians on plan, and confirms acceptance in the booking confirmation.

Medisave / CHAS eligibility flag

A CHAS Blue patient asks about a chronic-condition consultation. The agent answers from your CHAS-eligible service list, attaches the claim flow steps, and tags the booking for reception to prep claim paperwork at the visit.

MOH-licensed treatment routing

A patient asks about a treatment requiring specialist licensing (e.g., aesthetic injectables). The agent routes only to doctors with the relevant licence and adds a consultation pre-step automatically.

Festive period and PH closures

CNY, Hari Raya, Deepavali, public holidays. The agent stops accepting bookings on configured closure dates and offers next available slots.

Specialist referral coordination

GP refers a patient to a specialist clinic. The agent coordinates the booking, attaches referral notes, and confirms with the patient. The referring clinic sees the appointment confirmed in the loop.

Plugs into your stack

Replies where patients message. Books where the clinic runs.

WhatsApp Business

Plato Medical

HashMato

Google Workspace

Stripe

SMS

Plus your custom clinic management system, claim portal, patient portal. For systems without an API, we work directly with your team during scoping. See how the Plato Medical integration works.

Common questions.

Will it work with our clinic management system?

Plato Medical, HashMato, and most SG clinic management systems are supported. For custom systems without an API, we work directly with your team during scoping.

How does it handle PDPA and patient data?

Patient details and conversation history are stored in Singapore (AWS ap-southeast-1) with PDPA-aligned audit logs and role-based access. We sign DPAs and walk you through the data path during scoping.

What if a patient describes a serious symptom?

The agent recognises severity flags (chest pain, sudden weakness, high fever, breathing difficulty) and escalates to the on-call clinician immediately rather than booking routinely. Triage rules are mapped during scoping with your medical director.

Can it handle Mandarin, dialect, English, and Malay patients?

Yes. The agent replies in the language the patient messages in. We tune for the patient mix your clinic actually serves.

What about insurance panels and Medisave / CHAS?

Insurance panel coverage and Medisave / CHAS eligibility are mapped per physician and per service during scoping. The agent answers from that source of truth.

Does it integrate with the National Electronic Health Record?

NEHR integration is a regulated process. We support clinics that already have NEHR access and route relevant booking metadata appropriately. We don't bypass any access controls.

How is it priced?

Scoped after a free scoping session. PSG and AIxDL grants are available for eligible SMEs. We handle the AIxDL application end-to-end. For PSG, we guide you through the application — your company files it directly through the Business Grants Portal. Full tiers and grant details on our pricing page. SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme.

Stop losing patients to the inbox.

Free scoping session. Show us a week of WhatsApp enquiries and we'll show you what the agent would have booked.

Talk to Volty Take the 5-min assessment

Free scoping. No commitment.