Clinics

Bill the visit, chase the payment, close the books.

Front desk and finance handle the same billing cycle every week — invoice generation, payment reminders, accounting handoff, package balances. The agent runs it on top of your clinic management system, on autopilot.

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Invoice drafting and delivery via WhatsApp, email, or SMSPayment chase that escalates, not just repeatsPosts to Xero, Quickbooks, MYOB on every transaction

The loop

Four states, running across every visit, every invoice, every reconciliation.

Most clinic billing tools stop at "print the invoice." A real agent keeps going. It reads the visit and your fee schedule, decides what to bill and how, ships the invoice with a payment link, and remembers what works for each patient.

Read

Pulls visit records and billable items from your clinic management system. Reads your fee schedule, GST settings, package balances, and any payment history for the patient.

Decide

Figures out what to invoice, the right line items, GST treatment, payment terms, and which channel to deliver on — WhatsApp, email, or SMS — based on the patient's history.

Act

Generates the invoice with a payment link, posts to your accounting tool, schedules the reminder cadence, and queues for finance review on anything outside standard package terms.

Remember

Keeps every invoice, payment, reminder cadence, and what works for each patient. Month-end and year-end start with curated data, not data assembly.

Capabilities

Six clusters. Pick the ones front desk loses hours to.

Each cluster turns on independently. Most clinics start with invoice generation and accounting sync, see the hours recovered, then add the rest.

Invoice Generation and Delivery

Send the invoice before the patient leaves the chair.

Visit closes in your clinic system. The agent pulls the billable items, applies your fee schedule and GST treatment, and ships the invoice on the patient's preferred channel — WhatsApp, email, or SMS — with a payment link attached.

Payment Reminders and Collection

Chase late payments without anyone making a phone call.

An invoice goes seven days unpaid. The agent escalates: a soft WhatsApp reminder first, an email follow-up at 14 days, a flag to the front desk if it crosses 21. Most patients pay on the first nudge.

Repeat-Prescription Reminders

Remind the patient on day 75 of a 90-day cycle, every cycle.

A patient on chronic medication is 15 days from running out. The agent messages with the renewal consultation options, books the slot if she's free, notifies the dispensary, and posts the renewal invoice on dispense.

Accounting Sync

Every transaction lands in the right ledger automatically.

Every invoice and payment posts to Xero, Quickbooks, or MYOB with the right ledger code, GST split, and patient reference. End-of-month close becomes a 30-minute review instead of a two-day rebuild.

Recurring Package Billing

Bill the right session, every session, automatically.

A patient on a 10-session physio package shows up for visit four. The agent draws down one session from the package, posts the right partial-revenue recognition to accounting, and flags the patient when she's down to two sessions left.

Audit and Reconciliation Trail

Every invoice, payment, and refund logged and reconciled.

End of month or end of year, the agent has every transaction matched, every refund recorded, every exception surfaced. Audits turn into review meetings instead of fire drills.

Autonomy

Send if you want. Or hold for finance.

Every capability has four levels. Run accounting sync on full auto from day one while you keep invoice delivery at draft-and-wait. You decide where the human stays in the loop.

Surface only

Captures visit data, drafts the invoice and payment link. Front desk sends manually.

Draft + wait

Generates the invoice and reminder schedule. Holds for finance review.

One-click approve

Drafts and queues. Finance approves.

Full auto

For routine visits and recurring package billing, invoices file themselves with full audit log.

Singapore playbook

Six billing moments Singapore clinics handle every week.

Scenarios we've built the agent to handle, grounded in how SG clinics actually run billing and admin. Your version is configured to your fee schedule, GST setup, package products, and clinic management system.

End-of-day invoicing run

Six o'clock and the last patient is on the way out. The agent compiles every billable visit from the day, generates the invoices, and ships payment links via the patients' preferred channels — all before front desk locks the door.

Late-payment recovery

An invoice has been unpaid for a week. The agent sends a soft WhatsApp reminder, then a firmer email at fourteen days, then flags to the front desk for a manual call at twenty-one days. Most patients settle on the first nudge.

Prescription renewal cycle

A patient on a 90-day chronic medication is due renewal. The agent prompts at day 75, books the renewal consultation if she's free, notifies the dispensary, and posts the renewal invoice on dispense.

Recurring package billing

A patient on a 10-session aesthetic package comes in for visit four. The agent draws down one session, posts the right partial revenue to accounting, and flags front desk when she's down to two sessions left.

Month-end reconciliation

Last working day of the month. The agent matches every payment to its invoice, surfaces partial payments and unmatched deposits, posts the reconciled month to your accounting tool, and queues exceptions for finance review.

Year-end accounting close

Year ends and your accountant wants the books. The agent compiles the annual P&L, expense categorisation, and GST schedules into a tidy package — so handoff is one email instead of two weeks of follow-up.

Plugs into your stack

Reads the clinic system. Posts the invoice and the payment.

Plato Medical

HashMato

Xero

Quickbooks

MYOB

Stripe

Plus your custom clinic management system, accounting tool, and patient comms channels. For systems without an API, we work directly with your team during scoping. See how the Plato Medical integration works.

Common questions.

Which clinic management systems does it connect to?

Plato Medical and HashMato are mapped during scoping. For other clinic systems we work with your team to wire up the API or data exchange. We don't replace your CMS — we sit on top of it.

How does it handle different visit types and fee schedules?

We map your fee schedule, package products, and pricing rules during scoping. The agent reads each visit and applies the right line items, GST treatment, and payment terms automatically. Edge cases route to your front desk for review.

Does it post to my accounting tool?

Xero, Quickbooks, and MYOB are supported with full ledger code mapping. Every invoice, payment, and refund posts with the right GST split and patient reference. Month-end becomes a review, not a rebuild.

Can patients pay through the agent?

Yes. Payment links via Stripe (or your existing payment processor) are attached to every invoice. Patients click, pay, and the payment matches the invoice in your accounting tool automatically.

What about patient data and PDPA?

Hosted in Singapore (AWS ap-southeast-1), PDPA-aligned, with audit logs and role-based access. Patient and financial data is scoped strictly to authorised users only. We sign DPAs.

Can finance still review before invoices go out?

Yes. The autonomy ladder lets you choose per workflow. Routine package sessions can run on full auto while one-off treatments stay at draft-and-wait. You can change the level any time.

How is it priced?

Scoped after a free scoping session. PSG and AIxDL grants are available for eligible SMEs. We handle the AIxDL application end-to-end. For PSG, we guide you through the application — your company files it directly through the Business Grants Portal. Full tiers and grant details on our pricing page. SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme.

Stop running clinic billing on the side of your day.

Free scoping session. Tell us where billing eats the most front-desk time and we'll show you what the agent does with it.

Talk to Volty Take the 5-min assessment

Free scoping. No commitment.