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    WhatsApp Business verified but cannot send: fix it in Voltade

    You completed Meta Business Verification, but messages from Voltade still fail. Verification is a prerequisite, but several other pieces need to be in place before Voltade can actually send messages.

    2 min read

    Updated

    Run through these in order. Stop at the first one that applies.

    1. Check the channel is connected

    • Go to Settings > Channels > WhatsApp
    • Does the channel show Connected?
    • If Disconnected: see our reconnection guide

    2. Check the display name is approved

    3. Check the quality rating

    4. Check the message templates are approved

    • Outside the 24-hour window, Voltade needs approved templates to send outbound messages
    • Check in WhatsApp Manager > Message Templates
    • If no templates: create one and wait for Meta's review, which Meta says can take up to 24 hours

    5. Check a payment method is set up

    • Required for template messages and broadcasts
    • Check in Meta Business Suite > Billing > Payment Methods

    6. Check the correct WABA is linked

    • If you have multiple WhatsApp Business Accounts, verify the correct one is linked to your Voltade channel
    • Check in Settings > Channels > WhatsApp > channel details

    Collect the following and contact support:

    1
  1. Your Voltade account URL and channel ID
    2. 2
  2. The specific error message you see when attempting to send
    3. 3
  3. Screenshots of your display name status, quality rating, and template list in Meta WhatsApp Manager

    4. Was this article helpful?

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