WhatsApp Account Restricted - What to Do in Envoy
Your WhatsApp messages are failing with Error 131049 or silently not delivering. Your account isn't banned, but Meta has restricted your messaging due to quality rating issues.
1. Pause All Broadcasts
If you have active broadcast campaigns in Envoy, pause them immediately. Every failed send during a restriction deepens the penalty.
2. Disable Proactive Messaging
If your chatbot or automation initiates conversations (not just replies), temporarily disable proactive outreach. Keep reply-based automation active: responding to customer messages is fine.
3. Review Your Recent Broadcasts
In Envoy, check your broadcast history:
- Which campaigns had low open/read rates?
- Which triggered the most Error 131049 responses?
- Were you sending to contacts who hadn't messaged you recently?
| Restriction Level | Recovery Time | What to Do |
|---|---|---|
| Yellow quality rating | 3-7 days | Reduce volume, improve templates |
| Red quality rating | 7-14 days | Reply-only mode, clean contact list |
| Send block (Error 131049 on all sends) | 7-14 days | Complete send pause, then warm up gradually |
See our comprehensive quality rating guide for prevention tips, common mistakes, and detailed recovery steps:
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