WhatsApp Error: Session Has Expired

This error occurs when your Facebook access token has expired and needs to be refreshed through reauthorization.

Error Message

"Error validating access token: Session has expired. The current time is..."

Facebook access tokens have expiration periods for security reasons. This error occurs when:

Your Facebook session has naturally expired

You logged out of Facebook on another device

Facebook's security systems required a session refresh

The admin account password was changed

Two-factor authentication was updated

1. Go to Settings > Channels > WhatsApp

2. Click Reauthorize

3. Click Continue with Facebook

4. Log in with the account that has Meta admin/full control access

5. Complete any security verification if prompted

6. Grant all requested permissions

Once complete, your WhatsApp Business API connection will have a fresh access token.

Use a Facebook account with two-factor authentication enabled

Avoid logging out of Facebook on the admin device

Check your WhatsApp channel status regularly

Set up a reminder to check connection status monthly

If reauthorization doesn't resolve the issue:

Tell us what you need — Our team can help troubleshoot your WhatsApp Business API connection.