WhatsApp Disconnection: End-to-End Encrypted Message
When you see a yellow "end-to-end encrypted" message in WhatsApp, it indicates your Business API connection has been disconnected and needs to be restored.
The Warning Sign
Yellow text (problem):
"Messages and calls are now end-to-end encrypted. Tap to learn more."
Green text (working correctly):
"This business is now using a secure service from Meta to manage this chat. Tap to learn more."
Why This Happens
The yellow encryption message appears when:
How to Fix This Issue
Step 1: Verify Disconnection
1. Check your WhatsApp Business API platform (Envoy)
2. Look for connection status warnings
3. Confirm the channel shows as disconnected
Step 2: Re-onboard the Number
1. Go to Settings > Channels > WhatsApp
2. Start the onboarding/reconnection process
3. Follow the prompts to reconnect your number
4. Complete any verification steps
Step 3: Verify Reconnection
After successful onboarding:
1. Open a conversation in WhatsApp
2. The message should now show the green text: "This business is now using a secure service from Meta to manage this chat"
3. Test sending a message to confirm functionality
What Causes Disconnection?
Prevention Tips
Need Help?
If re-onboarding doesn't restore the connection:
Tell us what you need — Our team can help troubleshoot connection issues.