Customer support automation that scales.
Your support team is answering the same questions hundreds of times. We build AI agents that handle the routine across WhatsApp, email and web, so your team handles what actually matters.
Updated
Before and after.
Without AI
- Same questions asked hundreds of times per week
- Support staff buried in routine instead of complex cases
- Response time increases as enquiry volume grows
- Hiring more staff just makes the bottleneck more expensive
With AI agent
- Routine queries resolved instantly without human touch
- Complex cases routed to the right person with full context
- Response time stays fast regardless of volume
- Team focuses on high-value interactions
How the agent works.
Analyse your support patterns
We study your tickets, chats, and emails to identify what's routine and what needs a human.
Build your agent
Trained on your SOPs, products, and brand voice. Connected to your helpdesk, CRM, or order system.
Deploy across channels
Works on WhatsApp, web chat, and email. Consistent responses everywhere your customers reach you.
Route and escalate
Complex queries go to the right person, with full context. No customer repeats themselves.
Expected results.
Enquiries handled
300% increase
Reply time
2 hours → instant
Hours saved
50 hrs/month
Lead conversion
+20%
| Metric | Result |
|---|---|
| Enquiries handled | 300% increase |
| Reply time | 2 hours → instant |
| Hours saved | 50 hrs/month |
| Lead conversion | +20% |
Works with your tools
Most common in
From our glossary
This is what we do. Let's build yours.
Free scoping session. We'll tell you what's possible, what it costs, and whether a PSG or IMDA grant covers it.
SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme.