Comparison
Volty vs Pepper Cloud.
Two Singapore options for SMEs on WhatsApp. Pepper Cloud is a CRM with a chatbot in it. Volty is the AI agent at S$199 a month, and the workspace comes with it.
Updated
What you're really deciding.
Pepper Cloud is a CRM your sales team works, with a template-based chatbot attached. Volty is an AI agent that answers customers at S$199 a month and keeps the records current as a side effect. Anything important waits for your approval. Both are Singapore products. The difference is whether the software waits for your team or gets on with it.
Side by side.
What you get
Volty
An AI teammate that answers customers, plus the workspace it works in
Pepper Cloud
A CRM your team works, with a chatbot module
How the bot answers
Volty
Volty reads the message and works out what the customer wants
Pepper Cloud
Template-based chatbot inside the CRM
Pricing model
Volty
Flat monthly plan with unlimited seats and unlimited contacts
Pepper Cloud
Per-user pricing that scales with team size
Setup
Volty
Volty interviews your team, configures itself, and answers the same day
Pepper Cloud
Self-service setup with onboarding support
Changing how it works
Volty
Ask for a new field, view or automation and Volty builds it
Pepper Cloud
Configure within what the CRM offers
WhatsApp rules
Volty
Volty handles Meta's message rules and template approvals for you
Pepper Cloud
You maintain templates and approvals
What customers can send
Volty
Transcribes voice notes and reads images and documents
Pepper Cloud
Text with template responses
Channels
Volty
WhatsApp and email
Pepper Cloud
WhatsApp, Facebook and email alongside the CRM
Sales pipeline depth
Volty
Contacts, records and views you can ask for. Deal management is lighter
Pepper Cloud
A mature sales CRM: deals, stages, quotes and forecasting
| Feature | Volty | Pepper Cloud |
|---|---|---|
| What you get | An AI teammate that answers customers, plus the workspace it works in | A CRM your team works, with a chatbot module |
| How the bot answers | Volty reads the message and works out what the customer wants | Template-based chatbot inside the CRM |
| Pricing model | Flat monthly plan with unlimited seats and unlimited contacts | Per-user pricing that scales with team size |
| Setup | Volty interviews your team, configures itself, and answers the same day | Self-service setup with onboarding support |
| Changing how it works | Ask for a new field, view or automation and Volty builds it | Configure within what the CRM offers |
| WhatsApp rules | Volty handles Meta's message rules and template approvals for you | You maintain templates and approvals |
| What customers can send | Transcribes voice notes and reads images and documents | Text with template responses |
| Channels | WhatsApp and email | WhatsApp, Facebook and email alongside the CRM |
| Sales pipeline depth | Contacts, records and views you can ask for. Deal management is lighter | A mature sales CRM: deals, stages, quotes and forecasting |
Where Volty is different.
The AI is the product, not a module
Pepper Cloud's chatbot is a feature of a CRM. Volty is the agent, and everything else exists so it has somewhere to work. That is why it answers questions no template covers.
Unlimited seats instead of per-user pricing
Pepper Cloud prices per user, so putting the whole team on it costs more every time you hire. Volty is a flat monthly plan with unlimited seats and unlimited contacts.
Ask for changes instead of configuring them
A new field, a view of only the conversations you care about, an automation. You ask Volty and it builds it, then waits for your approval on anything that matters.
It reads what Singapore customers send
Voice notes get transcribed, and photos and documents get read.
The honest take.
Choose Pepper Cloud when
If what you actually need is a sales CRM with deals, stages, quotes and forecasting, and the chatbot is a nice extra rather than the point, Pepper Cloud is a mature, affordable Singapore CRM and a reasonable choice.
Choose Volty when
If the bottleneck is the volume of customer messages rather than pipeline hygiene, and you want something that answers them instead of filing them.
Bottom line
Both are Singapore products. The question is whether you are buying a CRM with a chatbot in it, or an AI teammate that keeps the records as it works.
Still deciding? Let's talk.
Free scoping session. We'll tell you what's possible and what it costs.