Retail
Reply to the customer before they DM your competitor.
An agent that answers stock and reservation enquiries on WhatsApp and Instagram, books in-store appointments, routes complaints to the right team, and sends the post-purchase thank-you that brings the customer back.
The loop
Four states, running across every customer message that lands.
Most chat tools stop at "auto-reply." A real agent keeps going. It reads the message, checks live stock and history, ships the right reply, and remembers the customer for next time.
Read
Pulls customer messages from WhatsApp, Instagram DM, Facebook Messenger, and your store's chat widget. Recognises stock enquiries, reservation requests, post-purchase questions, and complaints.
Decide
Checks live stock and reservation availability. Pulls customer purchase history. Routes complaints by severity. Filters by store location and customer segment.
Act
Replies with stock confirmation, reservation booking, or in-store appointment. Routes complaints to the right team member. Logs every interaction in your CRM.
Remember
Holds every customer's purchase history, every preference, every reservation. Repeat customers skip the discovery and start with "your usual?"
Capabilities
Six clusters. Pick the ones losing you sales every week.
Each cluster is something Singapore retailers ask us to fix every week. Pick the ones losing you sales.
Real-Time Stock and Reservation
Answer "got size M?" without checking the back room.
A customer asks if a specific shoe is in size 8. The agent checks live stock across stores, confirms availability at the closest outlet, offers a reservation hold for 24 hours, and the customer comes in to collect.
In-Store Appointment Booking
Book the styling appointment, the personal shopping slot, or the fitting.
A customer asks about a styling consultation. The agent checks the stylist's calendar, books the slot, sends prep notes (style preferences, budget), and the stylist sees the appointment with context.
Post-Purchase Follow-Up
Bring the customer back without spamming them.
7 days after a purchase. The agent sends a non-pushy check-in, offers a styling tip, and asks for a Google or Carousell review. Reviews come in without manual chasing.
Multi-Outlet Stock Routing
Suggest the closest outlet with stock, every time.
A customer in Tampines asks about a SKU. The agent checks stock across all outlets, confirms the closest one with stock, and offers either reservation or delivery options.
Complaint Triage
Route complaints to the right person on first contact.
A customer messages about a defective item. The agent classifies the complaint (defective, wrong item, refund request), pulls the order details, routes to your CS team with full context, and acknowledges the customer immediately.
Loyalty and Personalisation
Recognise the loyal customer without making her say her name.
A repeat customer messages. The agent recognises her purchase history, offers personalised recommendations from the latest stock, and applies her loyalty tier discount automatically.
Autonomy
Reply if you want. Or hold for the team.
Surface only
Triages messages, drafts replies, flags for the team. CS sends manually.
Draft + wait
Drafts the response. CS reviews.
One-click approve
Drafts and queues. CS approves with one tap.
Full auto
For routine enquiries (stock, reservation, post-purchase), the reply ships without a checkpoint.
Singapore playbook
Six retail moments Singapore customers send every week.
Every retailer we onboard sees these conversations within the first week. Here's how the agent handles each.
After-hours stock enquiry
A customer messages at 11pm asking if a specific item is in stock for a Saturday morning visit. The agent confirms, offers reservation hold, and the customer plans her morning around it.
Mall closure or weather day
Heavy rain or a public holiday changes mall opening hours. The agent communicates the schedule change to customers asking about visits, and offers delivery as an alternative.
Personal shopper appointment
A customer asks about a personal shopping consultation for a specific occasion. The agent books the appointment, sends prep notes about style and budget, and the stylist arrives prepared.
Multi-language customer mix
Mandarin, English, Bahasa Melayu, Singlish customers all message the same week. The agent handles all four, escalating only when a translation matters.
Defective item complaint
A customer messages about a defective item with photos. The agent classifies, pulls order details, drafts the apology and refund options per your policy, and routes to your CS lead for one-tap resolution.
Loyalty repeat-purchase nudge
A loyal customer hasn't purchased in 60 days. The agent sends a non-pushy check-in with new arrivals from her preferred categories, references her last purchase, and respects her opt-out preferences.
Plugs into your stack
Replies where customers message. Posts where retail works.
WhatsApp Business
Instagram DM
Facebook Messenger
Shopify
WooCommerce
HubSpot
StripePlus your custom POS, loyalty program, and CRM. For systems without an API, we work directly with your team during scoping.
Common questions.
Will it work with our POS and inventory system?
Shopify, WooCommerce, Magento, Edgeworks POS, SiteGiant, and most SG retail POS and e-commerce systems are supported. For custom systems without an API, we work directly with your team during scoping.
How does it handle Mandarin, Malay, English, and Singlish customers?
All four are supported. We tune for the customer mix your store actually serves during scoping.
What if a customer asks something we don't have an answer for?
The agent escalates to your team with full conversation context. It doesn't make up answers. You see "customer asked X, here's the thread" and reply.
Will it overstep on discounts or refunds?
Discount and refund authority is set per autonomy level. Most retailers start with the agent quoting standard policy and any deviation routed to a manager.
Where is our customer data stored?
In Singapore (AWS ap-southeast-1), PDPA-aligned, with audit logs and role-based access.
Will it spam customers with follow-ups?
Follow-up cadence is configured per customer segment with hard caps. The agent respects opt-outs across every channel.
How is it priced?
Scoped after a free scoping session. PSG and AIxDL grants are available for eligible SMEs. We handle the AIxDL application end-to-end. For PSG, we guide you through the application — your company files it directly through the Business Grants Portal. Full tiers and grant details on our pricing page. SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme.
Stop losing sales to slow replies.
Free scoping session. Show us a week of WhatsApp and Instagram messages and we'll show you what the agent would have closed.
Free scoping. No commitment.