Schools
An agent that answers the parent's question and books the trial class.
Replies to course questions in seconds, sends the schedule, takes the deposit, and books the trial class. Reception goes from playing catch-up to running classes.
The loop
Four states, running across every parent enquiry that lands.
Most enquiry forms stop at "we'll get back to you." A real agent keeps going. It reads the question, decides which course fits, books the trial, and remembers the family so the next sibling enquiry picks up where the last one ended.
Read
Pulls every parent enquiry from WhatsApp, Instagram, Facebook DMs, and the website form. Understands "do you have anything for P3 maths near Bishan?" the same way it understands a five-line course question.
Decide
Checks the course catalogue for fit (level, subject, location, schedule), pulls trial class slots, and reads the parent's history if they've enquired before. Filters by branch, age band, and current term capacity.
Act
Replies with the matching course details, the trial slot options, the fee structure, and a one-tap booking link. Logs the lead in your CRM with source, intent, recommended next step, and the right CRM owner.
Remember
Holds every parent enquiry, every trial outcome, every conversion. Next time the same parent messages about a sibling, the agent picks up where the last conversation ended.
Capabilities
Six clusters. Pick the ones reception is drowning in.
Each cluster turns on independently. Most schools start with course matching and trial booking, see the conversion rate climb, then add re-engagement and family routing.
Course Matching
Answer the actual question, not "please call us back."
A parent asks "Sec 4 chemistry tuition this Saturday morning?" The agent matches level, subject, day, time, and the nearest branch. Replies with two options inside 30 seconds.
Trial Class Booking
Get the parent into a trial class on the first reply.
The parent picks a slot. The agent books it, takes the trial fee deposit if your policy requires, sends the confirmation with directions, parking notes, and what the child should bring. The teacher sees the trial in the morning roster.
Schedule and Pricing Transparency
Send the price and schedule before the parent has to ask twice.
An enquiry comes in. The agent attaches the term schedule, the per-month fee, registration fee, sibling discount eligibility, and the materials fee. No "we'll get back to you with details."
Re-engagement of Cold Enquiries
Bring back the parent who messaged once and disappeared.
A parent enquired three weeks ago, never followed through. The agent sends a non-pushy nudge before the next term starts, mentions the trial slot still being available, and references the specific course they asked about.
Sibling and Family Account
Recognise the whole family on the second enquiry.
Mum enquires for her younger child. The agent recognises her older child is already in P5 maths, applies the sibling discount automatically in the quote, and offers a coordinated schedule so she's not driving twice on Saturdays.
Parent Comms Routing
Route operational questions away from sales.
An existing parent messages "is class on this Saturday given the haze advisory?" The agent routes to the academic team's response template, sends the answer, and only escalates if the parent has a follow-up the agent can't resolve.
Autonomy
Book if you want. Or hold for reception.
Every capability has four levels. Course matching can run on full auto from day one while paid enrolment stays at draft-and-wait. You decide where reception stays in the loop.
Surface only
Replies with course details and slot options. Reception confirms the booking manually.
Draft + wait
Drafts the booking and the reply. Reception OKs before send.
One-click approve
Drafts and queues the confirmation. Tap to send.
Full auto
For inside-policy bookings (standard course, available slot, returning family), the trial is booked, the deposit is taken, and confirmation goes out without a human checkpoint.
Singapore playbook
Six enquiries Singapore schools see every week.
Scenarios we've built the agent to handle, grounded in how SG tuition centres, enrichment schools, after-school programmes, and swim or sport academies actually get messaged. Your version is configured to your courses, your branches, your academic team, and your fee policy.
PSLE results day surge
Results drop at 11am and enquiries spike for Sec 1 prep classes. The agent handles the volume in real time, books trials, manages waitlists for full slots, and routes confused parents to the academic team. Reception runs the desk while the inbox runs itself.
Sibling-discount question with multiple children
A parent asks about discounts when enrolling two children at once. The agent confirms the sibling discount tiers from your fee structure, applies them in the trial booking confirmation, and previews the term invoice so the parent sees the saving before signing up.
Trial class no-show recovery
A parent books a Saturday trial and doesn't turn up. The agent sends a soft re-engagement Sunday evening, offers next week's slot, and updates the lead status so sales doesn't double-chase.
Cross-branch transfer enquiry
A family moves from Bishan to Tampines mid-term. The agent finds the equivalent class at the new branch, prorates the term fee, and books the transfer without a refund-then-re-register loop.
MOE syllabus alignment question
A parent asks "is your A Math content aligned to the new syllabus?" The agent answers from the academic team's approved response, links to the alignment doc, and tags the lead as syllabus-curious for the academic team to follow up.
Sibling enrolment with bundled trial
One sibling tries Sec 3 physics, the other wants Sec 1 maths. The agent books both trials at coordinated times so the parent makes one trip, and applies the sibling discount automatically.
Plugs into your stack
Replies where parents message. Books where reception works.
WhatsApp Business
Instagram DM
Facebook Messenger
Gmail
HubSpot
Stripe
Google WorkspacePlus your custom CRM, class roster, and parent portal. For systems without an API, we work directly with your team during scoping.
Common questions.
Will it know our specific course catalogue and pricing?
We map your courses, levels, schedules, branch locations, and fee structure during scoping. Changes flow through whatever your academic team already updates. The agent reads the same source as your reception team.
What if the parent asks something operational, like a haze closure?
The agent recognises operational vs sales enquiries and routes to the right response template. Closures, makeup classes, leave-of-absence requests, and fee deferrals follow your existing parent comms protocol verbatim.
How does it handle Singlish, Mandarin, Malay, and Tamil parents?
Replies in the language the parent messages in. We tune for the phrasing your parents actually use during scoping, so "got class for P3 maths or not?" gets the same handling as a formal enquiry.
Will it overstep on enrolment or refunds?
Enrolment and refund authority is set per autonomy level. Most schools start with the agent quoting and booking trials, with full enrolment and any refund handled by reception. You can move to higher autonomy as you see how it behaves.
Where is parent and student data stored?
In Singapore (AWS ap-southeast-1), PDPA-aligned, with audit logs and role-based access. Particularly important for student data, we walk you through the architecture in scoping and sign DPAs.
Can it stop replying if the parent goes quiet, instead of nagging?
Yes. Re-engagement cadence is configured per lead source and per term. The agent respects "no thanks" responses across every channel and won't loop the same parent back into a generic nurture flow.
How is it priced?
Scoped after a free scoping session. PSG and AIxDL grants are available for eligible SMEs. We handle the AIxDL application end-to-end. For PSG, we guide you through the application — your company files it directly through the Business Grants Portal. Full tiers and grant details on our pricing page. SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme.
Stop missing the parent who only messaged once.
Free scoping session. Show us a week of unanswered enquiries and we'll show you which trials the agent would have booked.
Free scoping. No commitment.