# New inquiries in your sales inbox get a first reply drafted as they arrive. > Volty reads your shared Outlook mailbox, drafts replies to new inquiries as they arrive and leaves them for your team to check and send. For firms that run on email: Volty reads your shared Outlook mailbox, drafts replies to new inquiries from your own price lists and product sheets, and leaves them for the right person on your team to check and send. Talk to Volty · Free trial Updated Nov 2, 2026 on this page ## A sales inbox, screen by screen ### The shared mailbox, connected An admin connects the shared sales mailbox once. Volty brings in the last 6 months of mail with every thread intact, and old mail never sets Volty off. ### A 7am inquiry, drafted before anyone is in An inquiry arrives at 7am. Volty drafts the reply from your price list and product sheets, following your instructions, and leaves the draft in the shared inbox. A salesperson reads it, edits the draft if needed and sends it from the sales mailbox. ### A purchase order as a PDF When a customer sends a purchase order as a PDF, Volty reads it, adds its lines to your orders table and brings in the warehouse lead, who gets the alert on WhatsApp. ### Each inquiry to the right person Routing rules send inquiries to the right person by keyword, share the rest in turn, and follow your office hours. ### The 9am summary An automation emails your team a summary at 9am: what came in overnight, and which replies are waiting on whom. ### Every reply waits for a person Volty starts in draft mode: every reply it writes waits for someone on your team to check and send it. An inquiry that arrives at 10pm is drafted that night and sent when your team is in. ## What Volty does and what your team does Volty - Reads every inquiry that reaches the shared mailbox. - Drafts replies from your price lists, product sheets and instructions. - Reads purchase orders sent as PDFs and adds their lines to your orders table. - Sends each inquiry to the right person. Your team - Checks and sends Volty's drafts. - Confirms prices and stock on large or unusual orders. - Handles the inquiries your instructions keep for a person. ## When a person takes over Volty passes a thread to someone on your team, and alerts them on WhatsApp. Any reply from your team pauses Volty in that thread for 30 minutes, and each further reply extends the pause. ## Microsoft Outlook and Volty Volty connects to a Microsoft 365 or Outlook mailbox, including a shared mailbox once your Microsoft admin consents. Volty reads - new mail in the inbox, junk and deleted folders - up to 6 months of past mail by default, with threads intact - attachments, including PDFs and scanned documents Volty picks up new mail as it arrives, and checks the mailbox every 15 minutes in case a notification is missed. Volty writes - replies from the mailbox's own address - drafts for your team to check and send Emails that Volty sends carry a "Powered by Volty" line below Ultra. Emails your team sends never do. ## Secure by default - Volty sends from your own mailbox, never from an address of its own. - Volty connects only to the systems an admin approves. - When someone on your team tells Volty a rule, Volty applies it at once, with a card and a Revert where it was asked. Changes to Volty's written instructions wait for an admin to approve them. Read Volty's approach to AI governance. ## Start with a free 7-day trial Every Volty plan includes seats, active contacts and AI credits. The 7-day trial needs no card. Talk to Volty to start your trial. Volty interviews your team and drafts its own instructions; you read them before anything is live. See pricing → ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · October 8, 2026 Meta now charges for WhatsApp replies The Leonard and Volty Show · October 1, 2026 Too busy to hire? The Leonard and Volty Show · September 21, 2026 From $500 chatbot jobs to agentic AI The Leonard and Volty Show · September 10, 2026 Your AI is a new employee The Leonard and Volty Show · September 4, 2026 Trust in the AI world The Leonard and Volty Show · August 29, 2026 Does the AI model matter? The Leonard and Volty Show · August 19, 2026 What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026 ## Links - [Volty's approach to AI governance](https://voltade.com/ai-governance) - [See pricing →](https://voltade.com/pricing)